Medical Director, Clinical Informatics - Digital Patient Experience

Sutter Health•Sacramento, CA

About The Position

The Medical Director of Clinical Informatics (Digital Patient Experience) is a physician leader serving as a liaison between IT, innovation, and clinical teams to advance Sutter Health’s enterprise-wide digital health ecosystem, focusing on patient‑facing technologies such as the My Health Online (MHO) patient portal and other digital initiatives. This role partners closely with clinical, IT, operations, and innovation teams to ensure that digital tools enhance patient experience, access, and clinical quality. This is a 0.25 FTE position that requires ongoing concurrent clinical practice within a relevant clinical specialty at Sutter Health.

Requirements

Doctorate: MD or DO
MD-Doctor of Medicine Upon Hire OR DO-Doctor of Osteopathy of California
EPIC-EPIC Certification within 180 Days of hire
8 years recent relevant experience
Clinical practice experience and a strong background in health information technology.
Leadership and management experience within a complex multi-site matric managed healthcare environment.
Understanding of and proven experience in utilizing EHR technology to positively transform clinical practice by improving the quality of patient care, reducing costs and driving user satisfaction across the care continuum.
Working knowledge of the clinical care information systems implementation process, integration of workflows, use and support methodologies, regulatory requirements, strategic and tactical planning, project leadership/management and group dynamics.
Strong working knowledge of the Epic healthcare software.
Solid expertise in organizational change management concepts and strategies.
Demonstrated knowledge regarding potential impact of Stark, privacy and security laws and regulations on implementation and ongoing use of health IT systems.
Understanding of and experience with process improvement philosophies and methodologies.
Solid expertise in selection, development and implementation of a broad range of clinical care information systems as well as process redesign and significant quality improvements.
Significant experience developing and leading electronic health record (EHR) training and support initiatives in a clinical care setting.
Demonstrated ability to bridge the gap between patients, healthcare practitioners, enterprise leadership, and computer/data processing specialists, while maintaining and securing all patient records.
Recognized ability to energize, mobilize, influence, and build accountability with a broad range of stakeholders through effective communication of vision, and the fostering of productive and supportive working relationships with internal and external constituencies.
Superior negotiating and problem-solving skills.
Written and verbal communication skills, including the ability to translate business needs into application and operational requirements, as well as lay terms.
Advanced level of computer competency in Microsoft Office Suite, including EHR/computerized physician order entry (CPOE) applications, as well as other relevant software for research and analysis.

Nice To Haves

Actively practicing physician with deep Epic expertise.
Experience with clinical innovation.
Demonstrated ability to design, optimize, and govern patient‑facing digital solutions at scale.

Responsibilities

Serve as a physician leader and liaison between IT, innovation, and clinical teams.
Advance Sutter Health’s enterprise-wide digital health ecosystem, focusing on patient‑facing technologies.
Partner with clinical, IT, operations, and innovation teams to ensure digital tools enhance patient experience, access, and clinical quality.
Design, optimize, and govern patient‑facing digital solutions at scale.
Provide clinical practice experience and a strong background in health information technology.
Utilize EHR technology to positively transform clinical practice by improving the quality of patient care, reducing costs and driving user satisfaction across the care continuum.
Lead electronic health record (EHR) training and support initiatives in a clinical care setting.
Bridge the gap between patients, healthcare practitioners, enterprise leadership, and computer/data processing specialists.
Identify, research and analyze issues to offer effective solutions.
Translate business needs into application and operational requirements.