Medical Device Service Manager

Prescott's, Inc • Monument, CO

1d • Onsite

About The Position

Prescott’s, Inc. is a leading medical device services company specializing in the distribution and refurbishment of essential medical equipment. This role oversees the daily operations of the Harvest Technician team, ensuring efficient movement of inventory through the repair and harvesting pipeline while maintaining compliance with quality standards. The position involves leading, training, and providing technical guidance to technicians, fostering collaboration with other departments, and driving continuous improvement efforts to reduce backlog and enhance turnaround times. This position requires working onsite in Monument, CO.

Requirements

• High school diploma or GED required
• A minimum of 2-3 years of experience in a technical industry or with basic electronics is required, with preference given to candidates with experience in medical equipment.
• At least 3-5 years of experience in management.
• Experience in creating and managing "demand schedules" for a team.
• Proficiency in developing standard operating procedures.
• Excellent leadership, communication, and interpersonal skills.
• Ability to effectively train, mentor, and develop employees.
• Proven ability to manage teams effectively and foster a positive work environment.
• Familiarity with regulatory compliance standards such as FDA, ISO, and other relevant guidelines.
• Strong problem-solving skills and attention to detail.
• Proficient in Microsoft Office and service management software.
• Ability to work in a fast-paced environment, managing multiple priorities simultaneously.
• Must be able to pass background and drug screening.

Nice To Haves

• Bachelor’s degree in Engineering, Healthcare Technology, Business Management, or related field a plus
• Strong knowledge of medical device systems, maintenance, and repair processes a plus.

Responsibilities

• Lead, schedule, and manage a team of Harvest Technicians responsible for part disposition, repair exchanges, and equipment testing.
• Organize daily tasks by priority to minimize backlog and guarantee the prompt progression of yellow inventory through the repair and quality control process.
• Supervise the testing of products to ensure they meet finished goods standards, confirming their readiness for customer use.
• Manage technician growth by overseeing their onboarding, providing cross-training on various products, and provide performance coaching.
• Establish achievable and realistic goals, targets, and performance metrics.
• Manage service schedules, dispatch technicians, and monitor job progress to meet customer timelines.
• Verify that all repairs and harvested items undergo thorough quality control prior to being marked as green (finished goods) status.
• Work closely with R&D and senior technicians to develop repair protocols and disseminate standardized repair guidelines.
• Collaborate with the Service, Technical Support, and Parts Departments to optimize inventory flow and assist with technical inquiries.
• Work closely with leadership to evaluate technician capacity and skill set coverage, pinpoint any deficiencies, and offer staffing recommendations. Recognize risk areas stemming from knowledge silos and develop redundancy strategies through cross-training.
• Maintain technical documentation and a repair knowledge base to empower technicians to work independently and minimize downtime.
• Develop and implement service protocols and standard operating procedures to improve efficiency and quality.
• Ensure compliance with regulatory standards and company policies.
• Maintain inventory of service tools, parts, and supplies.
• Address customer concerns promptly and professionally to ensure high satisfaction levels.
• Prepare regular reports on service metrics, team performance, and customer feedback for senior management.

Benefits

• Paid time off
• Healthcare insurance (medical dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid)
• 401K plan with company matching
• Continuous learning and development - offering opportunities for training, workshops, and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED