Medical/Dental Receptionist

University of the Pacific•Stockton, CA

16d•Onsite

About The Position

The Medical Receptionist serves as the first point of contact for patients, visitors, and healthcare providers. This position is responsible for creating a welcoming environment, managing patient appointments, maintaining accurate records, coordinating communications, processing insurance and billing, and supporting efficient clinic operations.

Requirements

High school diploma or GED required.
Two (2) years of full time medical or dental front office experience.
Combination of education and experience will be considered.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to multitask in a fast-paced healthcare environment.
Proficiency in Microsoft Office Suite and office equipment.
Strong organizational skills and attention to detail.
Basic understanding of medical terminology and insurance processes.
Ability to maintain confidentiality and professionalism at all times.

Nice To Haves

Medical or dental front office administration training or certification.
5 years of medical or dental office experience.
Experience using electronic health record (EHR) systems preferred.

Responsibilities

Greet patients and visitors in a professional, courteous, and compassionate manner.
Check patients in and out for appointments.
Verify patient demographic, insurance, and contact information.
Address patient questions and concerns or direct them to the appropriate staff member.
Maintain a positive patient experience and high level of customer service.
Schedule, reschedule, and confirm patient appointments.
Manage provider calendars and appointment availability.
Coordinate referrals and follow-up appointments as needed.
Send appointment reminders via phone, text, or email.
Answer and direct incoming phone calls.
Manage incoming and outgoing correspondence, including mail, fax, and email.
Maintain patient records and electronic health records (EHR) systems.
Scan, file, and organize medical and administrative documents.
Assist with data entry and reporting activities.
Verify insurance eligibility and benefits.
Obtain required authorizations and referrals.
Collect copayments, deductibles, and outstanding balances.
Assist patients with billing inquiries.
Process and reconcile daily payments.
Maintain patient confidentiality in accordance with HIPAA and organizational policies.
Protect sensitive patient and business information.
Follow clinic procedures and regulatory requirements.