Medical Customer Success Representative
About The Position
This fully remote opportunity is open exclusively to candidates residing in New England, New York, or Pennsylvania. At Reliable Respiratory, we are a trusted leader in Durable Medical Equipment (DME), providing essential support to patients with respiratory, diabetes, urology, and maternity needs. Our team is passionate about delivering not just equipment, but peace of mind—through responsive service, meaningful patient interactions, and a commitment to excellence. The Medical Customer Success Representative plays an essential role in ensuring patients and referral partners receive timely, accurate, and compassionate support. In this position, you will work closely with customers, referral sources, insurance companies, and internal teams to make sure medical supply orders are processed correctly and that each patient’s needs are addressed with professionalism and care. Candidates who have developed relevant skills through internships, practicums, or other hands‑on experience in healthcare, customer service, or administrative roles are encouraged to apply.
Requirements
- Eligible to work in the United States without current or future visa sponsorship
- Bachelor’s degree required
- 3+ years of customer service experience in a high‑volume medical or healthcare setting
- Must be located in one of the New England states, New York, or Pennsylvania.
Nice To Haves
- Relevant internships, co‑ops, or clinical administrative experience may be considered
- Call center experience in a health care / medical setting strongly preferred
- Spanish proficiency preferred
Responsibilities
- Process new and recurring orders via fax, phone, email, or in person following company procedures
- Participate in outbound phone campaigns
- Handle incoming customer and referral communications professionally and promptly, including walk‑ins
- Verify insurance coverage online or by phone and document details in the electronic health record system
- Obtain required insurance authorizations
- Troubleshoot equipment issues and coordinate with manufacturers or referring clinicians as needed
- Confirm patient demographics, insurance authorizations, and benefit information
- Complete assigned worklists accurately and on schedule
- Collect patient payments and explain cost responsibilities
- Coordinate appointments between customers and respiratory staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
