Medical Customer Service Representative

Siouxland Community Health Careers • Sioux City, IA

2d • Onsite

About The Position

Siouxland Community Health Center has an opening for a full-time Medical Customer Service Representative (approximately 40 hours per week). The successful candidate will be responsible for providing exceptional customer service, managing patient data, and meeting collection standards. This role requires a proactive individual who can adapt to changing needs and work efficiently in a fast-paced environment. Siouxland Community Health Center is an equal opportunity employer and participates in E-Verify.

Requirements

• Solid experience and advanced knowledge of strong communication skills
• Previous successful work experience providing exceptional customer service
• Strong and proficient data entry skills
• Ability to multi-task and work quickly and efficiently in a stressful environment

Nice To Haves

• Experience in a medical clinic setting strongly preferred
• Health insurance knowledge or background a definite plus
• Bi-lingual Spanish strongly preferred

Responsibilities

• Enthusiastically and consistently exhibit exceptional internal and external customer service skills
• Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
• Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
• Meet or exceed collection standards of obtaining patient co-payment
• Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity

Benefits

• Pre-employment drug screen
• Background check
• Review of required immunizations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed