Medical Customer Service Representative (Onsite) - Moline, IL
About The Position
As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care. This role involves understanding financial responsibility, taking inbound and outbound calls regarding outstanding balances, and meeting established metric goals. You will follow procedures to resolve patient account balances, identify payment plans, utilize call scripts, set up payments, and document conversations electronically. Additionally, you will assist patients in determining eligibility for financial assistance programs or bank loans, provide information to Client Services, and ensure compliance with all federal and state laws and regulations regarding collections policies and procedures, including HIPAA and Medicare Fraud, Waste and Abuse.
Requirements
- 1 year of previous call center experience (In-office or Remote)
- High School Diploma/GED
- Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Nice To Haves
- Experience in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
- Experience with medical billing/claims processing
- Time management and sound decision-making skills
- Experience providing excellent customer service in a variety of situations, including those that escalate
Responsibilities
- Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances
- Identifying consumer payment plans
- Utilizing call scripts provided
- Setting up consumer payments over the phone
- Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Benefits
- Comprehensive paid training
- Medical, dental, and vision insurance
- HSA and FSA available
- 401(k) with company match
- Paid Wellness Time and Holidays
- Employer paid life insurance and long-term disability
- Internal growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
