Medical Customer Service Representative

University Physicians' Association•Knoxville, TN

6d•Hybrid

About The Position

University Physicians’ Association is seeking highly motivated and dedicated individuals to join our team as a Medical Customer Service Representative with our Revenue Cycle Management team. As a vital member of our healthcare organization, you will be delivering exceptional service to patients and providers. Your primary role will be ensuring a positive patient experience. This role requires excellent communication, strong attention to details, and a genuine desire to help others.

Requirements

Medical Customer Service or call center experience preferred.
Ability to communicate professionally and effectively, both verbally and in writing.
Ability to get along with others and consistently engage in and promote positive interactions in the workplace.
Problem-solving skills and ability to remain calm under pressure
Strong interpersonal skills and ability to demonstrate empathy and compassion
Candidate must have functional knowledge of computers and programs such as Microsoft Word, Excel, and Outlook
Candidate must have basic knowledge of office equipment such as copiers, fax machine, multi-line telephone, printers, and scanners.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment

Responsibilities

Provide exceptional customer service to patients, providers, and clients
Respond promptly and professionally to high volume of incoming calls from patients
Assist with billing inquiries, payments, and payment arrangements
Research of insurance, charity, estates, other financial items
Process financial assistance applications
Overall patient account review for accuracy, following established procedures
Review accounts for outside collection agency placement and balance status
Maintain confidentiality of patient information, follow HIPAA and PCI compliance
Identify and escalate inquiries, concerns, and complaints to the appropriate personnel in a timely