Medical Coordinator - Vascular

Pinehurst Surgical Clinic PA•Pinehurst, NC

just now•Hybrid

About The Position

The Medical Coordinator serves as a key clinical support and care coordination professional within the multi-specialty clinic, ensuring the efficient flow of patients through the continuum of care. This role is responsible for facilitating scheduling, patient education, provider communication, clinical documentation support, and procedural coordination to optimize patient outcomes, physician productivity, and operational excellence. By delivering exceptional patient service and maintaining accurate, compliant clinical processes, the Medical Coordinator contributes directly to high-quality care, patient satisfaction, and the overall success of the clinic’s medical practices.

Requirements

High school diploma or equivalent
Experience in a medical office, patient registration, or referral coordination preferred.
Knowledge of insurance processes, including verification and authorization requirements.
Familiarity with EMR systems, patient portals, and office communication tools.
Strong telephone, written, and verbal communication skills.
Detail-oriented with strong organizational and multi-tasking abilities.

Nice To Haves

associate degree or higher preferred.

Responsibilities

Answer phones using approved scripting and assist patients promptly and professionally
Route clinical inquiries to appropriate providers or staff and communicate urgent needs immediately
Register new patients and verify demographic and insurance information
Process referrals and determine referral requirements based on insurance guidelines
Schedule patient appointments, surgeries, and ancillary services
Prepare and submit surgical documentation, postings, and required patient records
Verify insurance eligibility and contracted coverage, complete pre-certifications and benefit forms
Coordinate with insurance carriers, financial counselors, and clinical staff to obtain authorizations
Enter and track provider orders through completion and follow up on outstanding results
Perform daily charge entry with accurate CPT and ICD-10 coding or submit to coding as required
Manage incoming and outgoing faxes and maintain accurate patient documentation
Document cancellations, no-shows, and provide cross-coverage for administrative staff as needed
Possible travel to local satellite clinics to perform job duties
Perform additional responsibilities as assigned by management.