Medical Collections Specialist

Survival Flight•Chandler, AZ

4d•Onsite

About The Position

The Medical Collections Specialist will work primarily with the Patient Financial Services department and be responsible for the collections for assigned patient accounts. This role involves data entry, insurance follow-up, patient account management, and ensuring timely reimbursement from various payers. The Collections Specialist will verify payment sources, resolve outstanding accounts, and maintain accurate records in a deadline-driven and detail-oriented environment.

Requirements

High School Diploma; some college preferred.
Two years of experience in medical billing, collections, or accounts receivable, preferably in ambulance medical services.
Working knowledge of medical billing processes, including Medicare Part B Ambulance Fee Schedule and insurance policies.
Familiarity with medical coding (ICD-10, CPT) and revenue cycle preferred.
Excellent computer skills with proficiency in Microsoft Word, Excel, and billing software (e.g., Zoll Billing, Waystar).
Self-starter with the ability to work under general supervision and prioritize multiple tasks in a fast-paced environment.
Strong communication and negotiation skills to handle sensitive financial discussions.

Responsibilities

Responsible for the entry and completion of data fields necessary to process collections from the correct pay source.
Follow up on unpaid or denied claims with insurance providers and patients.
Coordinate with billing team to ensure accurate claim submission and compliance with Medicare, Medicaid, and private insurance regulations.
Negotiate payment plans with patients, maintaining professionalism and empathy.
Verify patient insurance coverage and eligibility for ambulance services.
Maintain detailed records of collections activities and update account statuses in billing software.
Process return mail and perform skip tracing as needed.
Prepare reports on collections performance and outstanding accounts for management.