Medical Clinical Operations Supervisor
About The Position
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 4pm - 12:30am PST, and to participate in on-call rotations, including weekends, holidays, and off-hours based on business needs. It may be necessary, given the business need, to work occasional overtime.
Requirements
- High School Diploma / GED
- 3+ years of medical office or hospital experience
- 1+ years of experience in a supervisory or management role or team lead, training, mentoring, or serving as a primary point of contact for a team
- 1+ years of healthcare revenue cycle (registration, HIM, billing, etc.) experience
- Ability to work onsite at Concord Medical Center, 2540 East Street, Concord, CA
- Ability to work Monday–Friday from 4:00 PM to 12:30 AM PST, with flexibility to adjust for weekends, holidays, off-hours, and on call as needed
- Must be 18 years of age or older
Nice To Haves
- 1+ years of outpatient registration experience
- 1+ years of healthcare scheduling experience
- Experience with and knowledge of PC applications (Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook)
- Union experience
- Knowledge of state and federal regulations as they pertain to Emergency Department processes and procedures
- High degree of organizational skills, ability to set priorities, manage multiple demands, and the ability to complete tasks under strict timelines
- Demonstrated customer service skills
- Ability to quickly establish rapport, motivate, gain respect, and to lead
- Demonstrated analytical and problem - solving skills
- Excellent communication skills to include oral and written comprehension and expression
- Excellent organizational and leadership abilities
Responsibilities
- Perform email Review / Research / Resolution
- Supervise Patient Access Staff with about 20 Direct Reports
- Aid in on - call Supervisor Rotation During Weekends, Holidays, and Off Hours
- Staff / Department Rounding
- Develop Agenda Topics for Daily Huddles and Chair the Discussion
- Staff on Boarding - Identify Candidates / Screen / Interview / Hire / Train / Mentor During Probationary Period and Beyond
- Report and Work Queue Support
- Schedule Development and Maintenance
- Timekeeping for Staff
- Epic Support and Training for Staff
- Crucial / Progressive / Developmental Conversation Completion
- Registration Support - Registration Completion and Quality Review
- POS Collection - Collect and / or Reconciliation of Patient Payments
- Downtime Support - Weekend Graveyard Support
- Interdepartmental Collaboration
- KPI Metrics Tracking and Development
- Staff Engagement and Satisfaction
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
