Medical Center Supervisor - Bilingual (En / Sp)
About The Position
The Medical Center Supervisor manages the successful operation of medical practices across specialty disciplines and clinic sites. The role provides medical specialists with the resources needed to serve patients and meet practice and group financial objectives. It supports and leads a qualified, dedicated team in delivering quality care and maintaining Sanitas’s patient-care culture. The Supervisor oversees patient experience, scheduling, pre-visit planning, primary care and urgent care operations, laboratory and diagnostic imaging services, telephone encounters, staffing, facilities, reporting, administrative processes, growth initiatives, and emergency preparedness. The position is accountable for facility-level performance, staff oversight, budget management, and compliance with safety procedures. It also coordinates with regional, diagnostic imaging, facilities, human resources, and other company teams. This is a full-time, on-site position in Orlando, Florida, with up to 5% travel. English proficiency is advanced; Spanish and Creole are preferred. The role includes a supervisory on-call rotation and physical demands associated with patient-facing clinical operations, including prolonged standing and walking, frequent bending, reaching, and handling equipment or supplies up to 50 pounds.
Requirements
- Bachelor’s degree.
- Minimum of 5 years of supervisory experience.
- Computer knowledge, including Word, Excel, and the Internet.
- Customer service skills and training.
- HIPAA testing is required.
- Knowledge and skills with payroll systems.
- Ability to perform the described duties through a suitable combination of education, training, and related work experience.
- Advanced English proficiency.
- Availability to travel for company needs upon request.
- Ability to meet the physical demands described for the role, including prolonged standing and walking, frequent bending and reaching, and lifting, pushing, or pulling equipment or supplies up to 50 pounds.
Nice To Haves
- Previous healthcare experience preferred.
- Spanish proficiency preferred.
- Creole proficiency preferred.
Responsibilities
- Manage the operation and performance of medical practices, specialty disciplines, and clinic sites.
- Support medical specialists with resources needed to meet patient needs and financial objectives.
- Monitor patient experience, achieve NPS goals, address complaints, identify their causes, and encourage patient reviews.
- Maintain appointment availability and coordinate action plans to address scheduling challenges.
- Lead daily huddles and ensure clinical and administrative pre-visit planning is completed.
- Monitor patient satisfaction, provider utilization, access metrics, cycle time, no-show rates, and cancellations.
- Ensure check-in, check-out, referrals, health information management, and other operational workflows are followed; arrange staff training when needed.
- Oversee patient satisfaction and operations for urgent care, laboratory, and diagnostic imaging visits.
- Coordinate diagnostic imaging capacity and utilization, schedules, staffing, payroll, PTO requests, budgets, and improvement plans with relevant leads.
- Ensure telephone encounter queues are addressed daily within 24 hours.
- Ensure staffing levels meet budget needs, monitor overtime, create staff schedules, and coordinate PTO coverage.
- Recognize employee contributions, promote teamwork and open communication, and enforce the company dress code.
- Oversee facility cleanliness, equipment issues, and preventive maintenance coordination.
- Generate and analyze reports related to patient and staff satisfaction and operational performance.
- Support implementation of new products and services at the medical center.
- Manage packing slips, office and medical supply inventories, specialist timesheets, and system issue reporting to IT.
- Support growth and activate the medical center emergency plan when needed.
- Train and inform employees about company safety policy, enforce safe work practices, address hazards, maintain emergency-response equipment, conduct safety walkthroughs, and ensure patients and staff have a safe environment.
- Monitor how staff serve patients and report staff who do not meet service expectations to Regional Operations, with action plans as needed.
- Ensure CCAs properly call and welcome patients from the waiting area.
- Handle cash reconciliation reporting, weekly bank deposits, petty cash, daily open-encounter reporting, and checks that encounters can be claimed.
- Maintain the medical center budget and comply with established administrative cost limits.
- Comply with the supervisory on-call rotation.
- Travel to multiple locations when requested for company needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
