Medical Case Manager, Immigrant and Refugee Health Center

BMC Software • Boston, MA

11d • $53,000 - $77,000 • Onsite

About The Position

The Medical Case Manager is responsible for assessing the needs of patients, including comprehensive insurance, risk assessment, medical, adherence, and treatment needs; developing service plans based on those identified needs; providing outreach and facilitating referrals and access to social service benefits, concrete services, and other providers; monitoring patient progress and advocating on behalf of patients when they are unable to do so for themselves; complying with all data entry, data integrity, and data tracking requirements for funding agencies.

Requirements

• Bachelor’s degree required.
• 2-3 years of experience working in a medical or social services environment.
• Bilingual-bicultural preferred.
• Able to employ clinical skills to create service plan interventions based on an objective assessment tool.
• Expertise in establishing working relationships with patients, their families, professionals, and the community.
• Knowledge of community, social, and health resources
• Facility performing multicultural assessments and interventions.
• Sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors.
• Demonstrated ability to be flexible with client’s priorities, evolving needs, and goals.
• Demonstrated empathic understanding of patients who may have, mental illness, substance abuse or other health issues.
• Effective verbal and written communication skills in English.
• Demonstrated ability to write contract reports that are clear and informative.
• Demonstrated critical thinking and problem solving ability.
• Computer competency, including Microsoft Outlook, Work, and Excel.
• Effective interpersonal skills to facilitate communication with various members of the health care team, patients, and their families.

Nice To Haves

• Master’s degree (or equivalent) in social work, psychology, or related human services field preferred.
• Adult Mental Health First Aid, LCSW, LICSW or LMHC as appropriate, preferred.

Responsibilities

• Conducts Immigrant and Refugee Health Center (IRHC) Needs Assessment/Intake for new clients. Includes: Mental health acuity/crisis assessment, and facilitate appropriate triaging
• Comprehensive assessment of client’s medical, mental health and social needs
• Collection of funder-required data points
• Collaborate with front desk/administrative staff to schedule client for medical, mental health, social service appointments, as indicated by Needs Assessment
• Appropriate documentation of needs assessment data in EMR
• Serve as a key member of the IRHC Case Management Team
• Respond to pages during regular business hours; meet clients in IRHC programs to assess acute and high-level biopsychosocial needs and ensure client is successfully connected with appropriate resources, services and providers.
• Actively participate in ongoing development and refinement of case management model and processes in collaboration with IRHC teams
• Provide consultation and recommendations to other hospital clinicians regarding resources and approaches to care for immigrant patients
• Provide case management for established IRHC clients
• Create a safe, warm, welcoming environment and encourage engagement in care
• Provide case management services for established IRHC clients, including connecting patients to a broad range of services including but not limited to: mental health services, primary care services, medical specialty services, immigration legal services, financial assistance, food, transportation, housing, clothing, health literacy, interpreter service needs, etc.
• Provide client education regarding available services and resources both within the IRHC, throughout BMC and in community, and provide tools and facilitate connections to these resources
• Assist in facilitation of case management groups for IRHC patients
• Facilitates interdisciplinary consultation on patient’s behalf through participation in rounds, team meetings and clinical reviews
• Maintains HIPAA standards and confidentiality of protected health information.
• Performs and maintains all documentation in the electronic chart of patient encounters; resource development efforts; and other patient interventions and interactions
• Participates in multidisciplinary/staff/team meetings and activities; meets regularly with leaders at IRHC and specialty programs to triage program issues appropriately.
• Participates in team-based Quality Improvement (QI) initiatives
• Participates in local site operations, including team operational meetings; and is actively engaged in developing, implementing and refining operational protocols and processes as IRHC infrastructure expands
• Encouraged to engage in learning and growth opportunities including attending weekly Grand Rounds, and pursuing training opportunities with the approval of supervisor

Benefits

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research.
• Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.
• Flexible Spending Accounts
• 403(b) savings matches
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level