Medical Case Manager - Travel Assistance

International Medical Group • Princeton, NJ

1d • Onsite

About The Position

The Medical Case Manager supports members experiencing medical emergencies while traveling, providing clear guidance, reassurance, and timely assistance in high-stress situations. As the primary point of contact, this role delivers exceptional customer care while coordinating medical and travel-related services with internal teams, global vendors, and medical providers in a fast-paced, operations-driven environment.

Requirements

• Background in healthcare, travel assistance, insurance, customer service, or emergency services.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and remain composed in high‑stress situations.
• Multilingual skills are a strong plus.
• Proficiency with Microsoft Office or similar software suites.
• Flexibility to work rotating shifts, including nights and weekends.
• Required background checks and drug screening.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Respond promptly to travel-related medical and non-medical assistance needs, including medical referrals, monitoring, evacuations, repatriations, benefit inquiries, and claims.
• Manage end-to-end assistance cases from initial intake through resolution and closure.
• Maintain continuous case ownership and provide timely updates to members, clients, and stakeholders.
• Assess situations and determine appropriate next steps in accordance with established protocols and service level agreements.
• Coordinate with medical professionals and third-party vendors, including hospitals, transport providers, airlines, and ground services.
• Prepare clear case summaries and deliver thorough, collaborative shift‑change briefings to keep incoming staff fully informed.
• Document all case activity accurately in the Case Management Software
• Adhere to service level expectations, response times, and documentation standards.
• Participate in team initiatives and departmental meetings as required.
• Perform additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level