Medical Call Center Representative

ImmunityBio, Inc.•El Segundo, CA

4d•$28 - $31•Onsite

About The Position

The Medical Call Center Representative often serves as the initial contact for the public and many company affiliates of ImmunityBio and our products. This position will respond to a variety of telephone inquiries regarding ImmunityBio’s products, greet and assist visitors to Company facilities, and provide administrative assistance to management and staff as requested.

Requirements

High School Diploma, GED or equivalent experience required
2 years of receptionist or call center experience required
General knowledge of medical and/or pharmaceutical terminology
Exceptional verbal communication skills
Excellent interpersonal and customer service skills
Friendly and pleasant manner
Strong Data entry skills
Proficient with Microsoft Office Suite or related software.

Nice To Haves

Experience in a medical or medical insurance office, pharmacy or health science environment would be helpful, but not required
Medical Assistant Certification or Pharmaceutical Technician experience preferred

Responsibilities

Answer telephone inquiries from external parties regarding ImmunityBio’s products.
Clarify desired information and respond to requests using standard procedures and detailed product references.
Escalate more complex requests to appropriate subject matter experts for handling.
Document inquiries and input requestors’ information to maintain contact database.
Greet clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location.
Answer visitors’ questions, calls, and emails, and provide them with relevant information.
Follow Security procedures and issue visitor badges.
Assist in the collection of swabs for COVID and other testing as needed.
Organize the reception area while complying with office procedures, rules, and regulations.
Sign for deliveries and ensure all mail and packages are distributed accordingly.
Perform administrative support as requested by management and staff, including opening and distributing mail, maintaining files, ordering office supplies, and preparing routine correspondence and reports.
Enhance organization reputation by providing excellent service to external parties interested in ImmunityBio.
Performs ad-hoc and cross-functional duties and/or projects assigned to support business needs and provide developmental opportunities.

Benefits

Medical, Dental and Vision Plan Options
Health and Financial Wellness Programs
Employer Assistance Program (EAP)
Company Paid and Voluntary Life/AD&D, Short-Term and Long-Term Disability
Healthcare and Dependent Care Flexible Spending Accounts
401(k) Retirement Plan with Company Match
529 Education Savings Program
Voluntary Legal Services, Identity Theft Protection, Pet Insurance and Employee Discounts, Rewards and Perks
Paid Time Off (PTO) includes: 11 Holidays
Exempt Employees are eligible for Unlimited PTO
Non-Exempt Employees are eligible for 10 Vacation Days, 56 Hours of Health Pay, 2 Personal Days and 1 Cultural Day