Medical Call Center Representative - Texas Orthopedics (2280)

ORTHOLONESTAR • Austin, TX

10d • $16 - $21 • Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, is seeking a Medical Call Center Representative for their Quarry Lake Clinic in Austin, TX. Since 1986, Texas Orthopedics has been a trusted name in musculoskeletal care, offering orthopedic, rheumatologic, and physical therapy services. As part of OrthoLoneStar, the largest independent orthopedic practice in Texas, they are committed to delivering exceptional patient experiences. The company fosters a work environment that encourages collaboration, professional growth, work-life balance, and a team-driven approach, ensuring high standards of efficiency and innovation.

Requirements

• High School diploma
• Previous experience in a medical office setting
• Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease
• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to effectively communicate both orally and written
• Ability to work in a fast paced environment

Responsibilities

• Schedule new and follow-up patient appointments in the computer system.
• Complete patient registration for new accounts and update existing accounts in the computer system.
• Perform a variety of clerical duties involved in maintaining patient medical records in accordance with established policies and procedures.
• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.
• Work with physician and physician staff to ensure quality patient care and services are provided.
• Ensure compliance with clinic standards of quality patient care.
• Record all new patient demographics and update existing accounts in Athena.
• Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
• Create EMR entries for cancelled appointments.
• Cancel patient appointments as directed by patients, providers, or Service Center Manager.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails as well as making second and third attempts to patients who have left voicemails.
• Confirm Appointments as needed.
• Perform audits on physician schedules to capture and correct any scheduling discrepancies.
• Process and complete online appointment scheduling.
• All other duties as assigned.

Benefits

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time – (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED