Medical Business Associate - Traverse Heart and Vascular

Munson Healthcare•Gaylord, MI

6h•Onsite

About The Position

The Medical Business Associate (Receptionist) is the first point of contact for patients and their families, helping create an efficient and welcoming experience of care, wellness, and healing. The role obtains and verifies required patient and insurance information and accurately enters it into the registration system. It also schedules patient appointments, including return office visits, referrals, and diagnostic testing or procedures, and greets patients professionally in person and by telephone while responding effectively to their questions and needs.

Requirements

High school graduate or GED.
Proficient in typing and Windows, with experience using multiple computer systems.
For the Specialist level: at least two years of experience as a Medical Practice Business Associate or in a similar healthcare role.
For the Associate level: six months to one year of customer service experience, typically gained through prior work with the public with minimal supervision.

Nice To Haves

Associate degree preferred.

Responsibilities

Obtain and verify required patient and insurance information.
Accurately enter patient and insurance information into the registration system.
Schedule return office visits, referrals, diagnostic testing, and procedures.
Greet patients professionally in person and over the telephone.
Respond effectively to patients and their families.