Medical Business Associate - Orthopedics

Munson Healthcare•Cadillac, MI

3d•Onsite

About The Position

As a Medical Business Associate (Receptionist), you are the first point of contact for patients & their families. Your personal interaction and efficiency start the path for an exceptional experience of care, wellness, and healing. You will obtain/verify all required patient and insurance information and enter the information into the registration system in an accurate manner. You will schedule patient appointments which may include return office visits, referrals, diagnostic testing/procedures. You will set the tone for the visit! You will greet patients professionally in person and over the telephone and respond effectively to patients and their families.

Requirements

High school graduate or GED
A minimum of two (2) years’ experience as a Medical Practice Business Associate or working in a similar healthcare role (for Specialist role)
Proficient in typing, Windows, and experience with multiple computer systems (for Specialist role)
6 months to 1 year Customer Service experience required (for Associate role)
Usually achieved by previously working with the public with minimal supervision (for Associate role)
Proficient in typing, Windows, and experience with multiple computer systems (for Associate role)
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella.
MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

Nice To Haves

Associate Degree Preferred (for Specialist role)

Responsibilities

Obtain/verify all required patient and insurance information
Enter patient and insurance information into the registration system accurately
Schedule patient appointments, including return office visits, referrals, and diagnostic testing/procedures
Greet patients professionally in person and over the telephone
Respond effectively to patients and their families