Medical Billing Specialist

Life Link III • Shoreview, MN

4d

About The Position

As a Medical Billing Specialist, you will play an important role in ensuring accurate billing, regulatory compliance, and timely reimbursement for high-cost transport services. You will support patients through the billing process with empathy and professionalism while collaborating closely with internal teams to maintain operational excellence. In this role, you will support the full medical billing process for complex air medical transport services while serving as a trusted resource for patients, hospitals, and insurance providers.

Requirements

• Minimum of 3 years of healthcare billing experience, including insurance verification and diagnosis coding
• Experience using ICD-10 coding
• Strong understanding of medical terminology and healthcare billing processes
• Experience responding professionally to patient, customer, and payer inquiries
• Excellent communication, customer service, and interpersonal skills
• Strong organizational, prioritization, and time management abilities
• Experience with billing software systems
• Basic proficiency in Microsoft Excel and Microsoft Word
• Understanding of HIPAA and confidentiality requirements
• High school diploma or GED required
• Must be authorized to work in the United States.

Nice To Haves

• Associate’s or Bachelor’s degree preferred
• Billing or Coding Certifications preferred (CAC, CADS, CPC, CPB, or CEDC)
• Experience in complex healthcare or emergency services billing environments
• Familiarity with insurance appeals and payer follow-up processes
• Experience coordinating payment plans and negotiating patient balances

Responsibilities

• Review and audit transport documentation to ensure billing accuracy and compliance
• Verify insurance coverage including Medicare, Medicaid, and commercial payers
• Submit accurate and timely claims for rotor wing, fixed wing, and specialty care transports
• Research and resolve billing discrepancies and missing documentation
• Apply appropriate ICD-10 and transport billing codes
• Maintain accurate patient records and data integrity within billing systems
• Process insurance and patient payments while reconciling adjustments and balances
• Serve as a primary point of contact for patient billing questions and financial support
• Help patients understand insurance coverage, deductibles, co-insurance, and payment responsibilities
• Assist with hardship waivers, charity care, payment plans, and appeals processes
• Provide compassionate customer service during stressful recovery periods
• Negotiate balances within approved company guidelines
• Collaborate with the billing team to meet departmental goals and service standards
• Cross-train and provide team support as needed
• Participate in audits, process improvements, and special projects
• Maintain confidentiality and compliance with HIPAA and regulatory requirements
• Represent the mission, values, and professionalism of Life Link III in every interaction
• Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse.

Benefits

• Health, Dental, and Vision insurance coverage starting the first of the month following date of hire
• Health Savings Account (HSA) with employer match
• 401k with employer match fully vested
• Generous paid leave and paid time off to foster work/life balance
• Life, disability, critical illness, and accident insurance
• Tuition/Training reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED