Handles new claims, posting payments, and appeals of lower complexity. Provides customer service and processes medical and billing record requests. Reviews, generates, and processes emergency ambulance transport medical claims. Determines appropriate CPT and ICD 10 codes based on the medical data and narrative furnished in ePCR (electronic Patient Care Report) and if additional medical information of ePCR is needed to bill accordingly. Serves as additional support staff to manage the numerous amount of medical claims that come from EMS related services. Retrieves hospital face sheets to obtain health insurance information and reviews and researches additional health insurance portals, if necessary. Determines primary, secondary, and/or tertiary insurances sequences based on insurance coverage per patient. Submits CMS1500 forms when necessary. Transmits electronic claims and reviews transmission reports for accepted and rejected claims. Responsible for reviewing claim batches to ensure they cleared the billing system and the clearinghouse's claim checks. Reviews medical and billing record requests in response to subpoenas, attorneys, hospitals, insurances, record retrieval companies, and other companies or organizations. Prepares, invoices, and submits all medical and billing record and affidavit requests to respective parties. Provides customer service to patients in person and/or by telephone and is responsible for resolving the reason for visit or call. Is responsible for taking payments, in person or over the phone. Reviews incoming correspondence and distributes accordingly. Assists in daily work assignments of lower complexity and any other clerical work assigned by the program supervisor. Will be required to drive a City vehicle for City business use. Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED