Medical Billing Customer Service Representative
Charleston ENT & Allergy•Charleston, SC
About The Position
Charleston ENT & Allergy is seeking a dedicated Customer Service Representative to join their CBO/Billing Department. This role involves being the primary contact for patients regarding billing and account inquiries, assisting with account resolutions, ensuring timely payments, and liaising with insurance providers to resolve claims issues and denials. The ideal candidate is detail-oriented, organized, and passionate about assisting others.
Requirements
- At least one year of experience in a customer service role.
- Excellent communication, organizational, and time management skills.
- Proficiency in computer applications, including Microsoft Office.
- Strong problem-solving and research abilities.
Nice To Haves
- Knowledge of patient billing, claims submission, and insurance requirements is a plus (but not required).
- Previous collections experience in a healthcare setting is a bonus.
Responsibilities
- Represent the practice with professionalism and handle inbound patient calls.
- Explain financial responsibilities and insurance coverage to patients.
- Assist patients with resolving claims and addressing past-due balances.
- Set up and manage payment plans to ensure timely payments.
- Make outbound calls to support collections efforts.
- Respond promptly to patient inquiries to provide excellent service.
- Collaborate with team members who share a dedication to customer care.
Benefits
- Bonuses
- Recognition
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
