Medical Biller and Collections

LUX Infusion•Clinton, NY

23d•$20 - $25•Hybrid

About The Position

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. See Your Work in a New Light At LUX Infusion, we believe infusion care deserves more light — more warmth, more clarity, and more connection. That belief extends beyond clinical care to every interaction a patient has with our organization, including billing and reimbursement. We’re looking for a Patient Billing & Accounts Specialist who wants their work to mean something — someone who brings care, accountability, and purpose to managing patient accounts and payer relationships. Why This Role Matters Behind every successful infusion is a financial process that works smoothly, clearly, and fairly for patients. This role plays a critical part in ensuring billing accuracy, timely reimbursement, and clear communication — helping patients understand their responsibilities while supporting the sustainability of care delivery. In this role, you’ll contribute to work that: Helps patients feel informed and supported, not overwhelmed, by billing processes Supports clinicians and operations teams through accurate, timely reimbursement Ensures compliance with payer, state, and federal requirements Strengthens a growing, clinician‑led organization focused on long‑term outcomes The work may happen behind the scenes, but its impact is deeply felt by patients and teams alike.

Requirements

High school diploma or GED
Minimum of two (2) years of healthcare billing experience
Strong computer proficiency and comfort learning billing systems
Working knowledge of NYS Medicaid, Medicare Part B, and third‑party payers
Ability to follow direction while managing responsibilities independently
A strong sense of accountability and ownership over your work
Clear, professional written and verbal communication skills
Comfort working independently while collaborating with a broader team
Strong prioritization and organizational skills
A commitment to accuracy, compliance, and patient‑centered service

Nice To Haves

Associate’s degree in Healthcare Services or a related field
Prior billing experience with a home medical equipment or infusion provider

Responsibilities

Manage patient and customer billing accounts efficiently and accurately in alignment with company, state, federal, and payer standards
Submit, review, and follow up on insurance claims to ensure timely and accurate reimbursement
Resolve denials and aged claims proactively, working toward quick resolution and payment
Communicate clearly and professionally with patients, caregivers, internal teams, and payers regarding financial responsibilities and claim status
Review and update patient account records to ensure accuracy and completeness
Monitor claims aging, minimizing balances outstanding beyond established benchmarks
Serve as a resource for reimbursement and payer processing questions
Follow all applicable Medicare, Medicaid, state, and insurance carrier regulations
Identify opportunities to improve billing workflows, accuracy, and patient experience
Bring reliability, discretion, and strong follow‑through to daily responsibilities