Medical Authorizations Representative

Reno Orthopedic Center•Reno, NV

9d•Onsite

About The Position

Reno Orthopedic Center wants you to join the team as a Medical Authorization Specialist! We are seeking an enthusiastic and dedicated team member to confirm health insurance benefits and obtain necessary approvals for orthopedic procedures, supporting both clinical efficiency and a positive patient journey at our Main location - 555 N. Arlington. Who are we? At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve. We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up. Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative. Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development. We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community. Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right. If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC. What sets us apart? Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

Requirements

High School diploma or GED
Knowledge of customer service principles and practices
Using computer systems and applications, including entering data and typing
Six (6) months of experience working in a medical office environment to gain an understanding of medical terminology.

Nice To Haves

Good knowledge of medical insurance and medical procedure authorizations.

Responsibilities

Obtain authorizations from patients’ health insurance companies prior to treatment, including for surgeries, procedures, injections, referrals, durable medical equipment, imaging, etc.
Interact with health insurance companies, various hospital departments and physician offices to effectively obtain authorizations for the next step in the treatment plan in a patient focused manner
Input information in patient’s electronic medical records accurately for each authorization obtained
Collaborate with other members of the patient care team to ensure our quality patient care expectations are met
Communicate with patient to confirm insurance information when authorization cannot be obtained.