Medical Assistant

The Wright Center for Graduate Medical Education•Blakeslee, PA

95d

About The Position

The Medical Assistant supports delivery of health care management at the health center by assisting primary clinical teams and providing patient care and administrative support. The role works with and receives supervision from the Medical Assistant Manager, Health Center Manager, and providers, and is expected to behave professionally and promote the organization’s values. The Medical Assistant helps prepare patients and clinical rooms, performs vital signs and laboratory testing, assists with examinations and procedures, administers medications and injections as directed, manages patient information and appointments, and supports patient communication and access to health center resources. The position also contributes to quality assurance, maintains a safe and clean clinical environment, follows applicable policies and privacy requirements, and provides cross-coverage as needed. Participation in rotation of extended access hours, including late nights, weekends, and holidays, is required.

Requirements

High school diploma or GED.
Graduation from a Medical Assistant, Administrative Medical Assistant, or Nurse Aide program.
Basic Life Support/CPR certification.
Ability to adapt to changing priorities.
Ability to maintain accuracy and compliance in detail-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills and proficiency with technology and EMR workflows by the end of orientation.
Reliability and punctuality.
Attention to detail.
Ability to work effectively in a fast-paced environment with changing priorities.
Professionalism and customer-service orientation to deliver quality care.
Ability to work independently and as part of a team.
Professional written and verbal communication and interpersonal skills.
Willingness to work a flexible schedule.

Nice To Haves

Buy-in to and experience working in the EOS® model.
Bilingual ability.
Experience as a Medical Assistant in a physician office setting.
Certified Medical Assistant (CMA) or Certified Nurse Aide (CNA) designation.

Responsibilities

Become familiar with provider tendencies and established patient conditions.
Distribute patient agendas and complete medication reconciliation at each visit, including over-the-counter medications.
Complete family and social histories.
Move patients from the waiting room to treatment rooms; perform vital signs, obtain recent test results, and ascertain the reason for the visit.
Prepare patients and gather necessary information, and report observed changes in patient condition or behavior.
Prepare rooms for practitioners and keep examination rooms, hallways, and laboratory areas neat and clean.
Perform simple procedures according to organizational medical policies and procedures.
Give inoculations, draw blood, perform EKGs, and complete other procedures requested by providers.
Participate in quality assurance activities and unit-based quality initiatives.
Complete forms and growth charts as appropriate before practitioner visits.
Assist with examination, diagnostic, and treatment procedures.
Enter requisitions in the EMR and prepare and send out specimens.
Stock treatment rooms and clinical areas daily and alert the Health Center Manager when supplies need to be ordered.
Follow standing orders and facilitate spirometry, audiometry, blood pressure checks, allergy shots, urinalysis/urine culture, urine drug screens, and other necessary procedures.
Attend staff meetings, provide backup to coworkers, and follow professional office standards, policies, and procedures.
Perform laboratory testing.
Maintain a safe, secure, and healthy work environment by following standards, procedures, legal regulations, and personal protective equipment requirements.
Prepare and administer medications and injections per provider direction.
Ensure patients understand health center resources and available programs, including sliding fee discounts, Good Faith Estimates, outreach and enrollment programs, language services, and after-hours coverage.
Follow requirements related to the location and availability of SDS and 990 binders and understand emergency responsibilities for helping coworkers and patients reach safety.
Make timely callbacks and inform patients of test results.
Support the health center medical director, physicians, nurses, care manager, and other providers.
Follow HIPAA privacy and security policies for patient health information.
Register and activate patients on their portal accounts and assist them with portal issues.
Schedule patient appointments and follow-up visits; answer and return phone calls.
Intake and check out patients, collect copays at the time of visits, and create triages in the EMR.
Manage patient information in the Electronic Medical Records system.
Participate in rotations of extended access hours, including late nights, weekends, and holidays.
Cross-cover other locations and service lines to support patient access.
Perform other duties as assigned.