Medical Assistant Stonecreek Concierge

HonorHealth•Scottsdale, AZ

9d•Onsite

About The Position

The Stonecreek Concierge Clinic is seeking a Medical Assistant to provide general front and back office support. This role involves escorting patients, maintaining exam rooms, handling phone calls, scheduling, and managing patient information. The Medical Assistant will work under the direction of a Provider to perform various duties related to patient examination and treatment, potentially assisting specialists. A proactive approach is encouraged to utilize resources for the best patient care. The MA will be part of a team model focused on improving patient experience, communication, access to care, and satisfaction. HonorHealth is a nonprofit healthcare system with a culture of warmth and kindness, dedicated to the health and well-being of communities across the greater Phoenix area.

Requirements

High School Diploma or GED Required
Completion of a MA training program Required
Basic Life Support (BLS) - Certification Required
Fingerprint Clearance Card (FPC) - Certificate State Required
Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 – Arizona Medical Board - R4-16-401 and R4-16-101) OR completes a United States Armed Forces medical services training program Required

Nice To Haves

6 months experience as a Medical Assistant Preferred
Certified Medical Assistant (CMA) - Certification Medical Assistant Certification (e.g., CMA, CCMA, RMA) Preferred

Responsibilities

Escorts patients to exam rooms.
Maintains clean, neat and well-stocked exam rooms.
Provides quality phone service by scheduling patients or referring caller to appropriate party.
Answers phone messages from patients promptly.
Maintains patient information that is accurate and charts/paperwork are filed correctly.
Maintains medical records.
Performs a variety of duties in connection with the examination and treatment of patients under the direction of a Provider.
May be assigned to a specialist.
Performs a variety of clerical support duties including receptionist, telephone, scheduling, message management and data input.
Utilizes knowledge and skill to provide appropriate care in accordance with the organization's policies, procedures and protocols and Arizona validated competencies.
Works in a team model to improve the patient's experience, create better communication and access to care, and support processes that will improve patient satisfaction.
Prepares treatment rooms for examination of patients.
Escorts the patient to the examining room, obtains a brief history, documents chief complaint takes vital signs to include weight and temperature.
Preps the patient for exam, assists the physician/clinician on exams and any special procedures.
May travel to off site locations to perform diagnostic testing and assist in physical exam components, TB testing, Injections, phlebotomy and others.
May administer and record injections and TB testing under the supervision and order of the physician.
Performs venipuncture and obtains specimens, performs CLIA waived lab tests.
Performs office procedures including, but not limited to, PFT, UDS, EBT, EKG, fit testing, within the scope of practice as directed by provider.
Receives telephone calls from patients, pharmacy and others; documents and relays information to provider for action.
Phones pharmacy with approved medication orders/refills.
Performs a variety of front office duties as needed, including, but not limited to, reception, telephone, chart maintenance, insurance forms and scheduling.
Organize and communicate with insurance companies for authorizations for therapies, testing and specialist referrals.
Provides appropriate referrals to case management for employees.
Performs other related duties as assigned.
Performs other duties as assigned.