Medical Assistant

Community Health Services•Greenville, TX

4d•Onsite

About The Position

The Medical Assistant represents the agency through service excellence as an integral member of the clinic care team. Working collaboratively with clinical and non-clinical staff, the Medical Assistant helps reduce barriers, solve problems, and promote the health and well-being of a panel of patients. The role provides direct patient care services and performs designated independent procedures. The Medical Assistant prepares patients for examination, collects and documents health histories and medications in the electronic medical record, updates protocols, provides education within their scope of practice, and keeps ill patients comfortable while they wait to see a provider. The position also supports providers with diagnostic and therapeutic procedures, medication administration, and other clinical activities. Clinical work includes patient screening, specimen collection and preparation, waived in-house laboratory procedures, referral scheduling, patient education and follow-up, injections, vaccines, wound dressings, room and equipment preparation and cleaning, chart review and audits, and maintaining supplies and lab logs. The employee is expected to provide compassionate, respectful, patient-centered care; maintain a safe and organized clinic environment; follow agency policies; participate in performance improvement and ongoing training; and promptly report clinic problems or incidents. The Medical Assistant reports to and is supervised by the Practice Manager.

Requirements

Graduated from an accredited high school or hold a GED.
Graduated from an approved Medical Assistant program.
Sufficient experience to carry out the duties of the position.
Qualified in Basic Life Support techniques.
Ability to relate warmly and effectively to patients and Carevide providers.
Ability to work as a care team member to promote quality care and excellence at each patient visit.

Responsibilities

Prepare patients for examination by identifying the chief complaint and recording vital signs, height, weight, and other relevant information.
Obtain and document medical, social, and family histories in the electronic medical record; document, update, and reconcile medications at each visit.
Update protocols and provide patient education within the scope of practice.
Keep ill patients comfortable while they wait to be seen by a provider.
Assist providers with diagnostic and therapeutic procedures and medication administration as needed.
Work collaboratively as a member of the care team with clinical and non-clinical staff to support the health and well-being of a panel of patients.
Participate in clinic staff meetings and designated committees.
Conduct hearing, vision, blood pressure, and other routine patient screenings, including screening for specific disease processes.
Collect blood, urine, sputum, and fecal specimens and prepare them for transfer to a reference laboratory.
Perform simple waived in-house laboratory procedures.
Assist with patient histories and health risk assessments and counsel patients about risks.
Schedule referrals for X-rays, mammograms, and other physical specialists and document referrals in tracking logs.
Help provide patient education and support patients with self-management goals when indicated.
Notify patients of lab results after provider review, complete provider-directed follow-up, and document the information.
Maintain supplies and equipment and notify the Practice Manager when supplies are needed.
Review charts while rooming patients for allergies, medication changes, education requirements, standing orders, and current phone numbers.
Answer messages and phone calls efficiently and document them properly.
Stock exam rooms and clean exam rooms and equipment after each patient use.
Give injections, vaccines, and wound dressings when ordered by a provider and document them appropriately.
Clean and repackage instruments and autoclave them when necessary.
Audit charts after visits to ensure required paperwork is complete, including medication changes, flow sheets, and referrals.
Assist the Practice Manager with clinical audits and other assigned duties.
Maintain laboratory control and refrigeration logs.
Treat patients with dignity and compassion, advocate on their behalf, introduce oneself and explain one's role and the next steps in care, and help provide care without creating additional barriers.
Promote a positive attitude and professional clinic atmosphere, treat coworkers and patients respectfully, and support patient satisfaction.
Maintain a clean, organized, and safe workplace, including exam rooms, office areas, and the break room.
Follow agency policies and procedures, be punctual, comply with the Time and Attendance policy, and be mindful of work and patient timeliness.
Notify the Practice Manager immediately when clinic problems or incidents occur.
Participate in Carevide performance improvement activities and ongoing organizational training related to assigned tasks and patient-centered care.
Keep exam rooms, the nurses' station, equipment, and other work areas clean, safe, and orderly.