Medical Assistant

United Digestive•Lake Oconee, GA

14d•Onsite

About The Position

United Digestive’s Medical Assistant assists physicians and management with clinical, clerical, and organizational tasks related to patient care. The role manages patient charts and resolves patient requests, including test results, prescription refills, and general healthcare questions. The position is based at EAG - Oconee in Greensboro, Georgia, with travel as needed for business requirements, and reports to the Practice Manager.

Requirements

Current Certified or Registered Medical Assistant, or equivalent experience.
Two to three years of specialty clinical experience.
Computer literacy and ability to operate healthcare systems and multiple Microsoft Office applications.
Ability to provide a high level of customer service.
Ability to interact with patients, visitors, coworkers, and physicians courteously and respectfully.
Professional, outgoing, warm, and helpful attitude.
Compassion when assisting people who are ill and need help.
Ability to plan, prioritize, and complete multiple delegated tasks.
Ability to work under pressure and assess, respond to, and communicate issues in a timely manner.
Clear communication with patients and coworkers by telephone, email, EMR messaging, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.
Reliability, punctuality, and ability to work independently.

Nice To Haves

CPR certification.
Gastroenterology experience.

Responsibilities

Monitor schedules and organize patient flow for physician office visits and in-office procedures.
Accompany patients to exam rooms, triage them, collect patient histories, and provide physical assessments as delegated by physicians.
Schedule testing, procedures, and other services ordered by physicians, obtain results, and interpret and communicate results accurately to physicians and patients as necessary.
Perform or assist physicians with in-office ancillary services, procedures, and specialty services.
Manage patient charts, ensure clinical information is complete, and scan forms into the EMR in a timely manner.
Prepare charts in the EMR before physician visits according to practice processes.
Maintain knowledge of drug uses and dosage requirements and ensure sample medications are up to date.
Enter prescription refill requests into the EMR.
Maintain exam rooms, including sterilization, infection control, supplies, and equipment.
Provide or counsel patients and relatives with relevant information about medical treatment or procedures.
Answer emails and voicemails and return patient calls in a timely and efficient manner.
Complete information requests from other UD staff promptly and effectively to help guarantee payment on patient accounts.
Comply with and promote HIPAA requirements and maintain strict confidentiality of patient information.
Participate in staff meetings as directed by the Practice Manager.
Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, and pre-certification, as directed by the Practice Manager.
Perform other duties and special projects as assigned.