Medical Assistant

GoHealth Urgent Care•Ballwin, MO

19d

About The Position

The Medical Assistant works collaboratively to support medical providers, radiologic technologists, and patients through patient-care management, organization, and communication. The role completes assigned activities accurately, with high quality, and in a timely manner, while supporting the organization’s vision, mission, and core values. The position is part of Center Operations for team members affiliated with Joint Ventures and has no supervisory responsibilities.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.
Medical Assistant experience is preferred for graduates of a Medical Assistant program.
Alternatively, two or more years of Medical Assistant experience within the last three years under a licensed healthcare supervisor is preferred in lieu of a Medical Assistant program.

Nice To Haves

Graduate of a Medical Assistant program.
At least one year of Medical Assistant experience under a licensed healthcare supervisor within the last three years.
Knowledge of medical terminology.

Responsibilities

Register patients, secure required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule patient appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by interviewing them to verify information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, such as flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Ensure the reception area is well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain Quality Assurance/Quality Control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.