Medical Assistant Rockford Nephrology Associates

Panoramic Health•Rockford, IL

21h•Hybrid

About The Position

The Back Office Medical Assistant reports to the office manager and performs both administrative and clinical duties. This role involves patient check-in/check-out, insurance verification, appointment scheduling, patient rooming, assisting providers with exams and procedures, and performing diagnostic testing. The position requires a broad understanding of clinical operations and physician office practices, with a strong emphasis on using the Athena Clinicals electronic health record system. Travel to various locations is a significant component of this role.

Requirements

Completion of an accredited Medical Assistant program.
At least 1-year of relevant medical assistant experience in a physician office.
Broad understanding of clinical operations and physician office practice.
Athena Clinicals electronic health record experience.
Experience with other secure clinical communication and billing applications such as PMD soft.
Ability to perform basic patient data entry into Athena Clinicals electronic health record and use Microsoft Office suite.
Skill in use of computer, calculator, copy machine.
Basic knowledge of correct English usage, spelling, and punctuation.
Basic knowledge of modern office practices, materials, and procedures.
Basic knowledge of medical examination, diagnostic and treatment room procedures.
Basic knowledge of insurance requirements and procedures.
Knowledge of medical terminology.
Proficient with general math skills.
Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.

Nice To Haves

Current Medical Assistant Certification by the American Association of Medical Assistants (AAMA) Certified or other equivalent certification organization highly preferred.
Current CPR certification preferred.
Nephrology medical office or dialysis experience highly preferred.

Responsibilities

Perform check-in/check-out functions accurately and in a timely manner.
Collect co-pays, deductibles, and co-insurances.
Verify insurance benefits and obtain necessary guarantor information.
Schedule and confirm appointments.
Room patients and conduct full patient intake, including vitals, allergies, medication reconciliation, and vaccination recording.
Interview patients and provide instructions as directed by providers.
Handle incoming and outgoing correspondence with other providers or pharmacies.
Process requests for medical records.
Obtain vitals and other pertinent patient information.
Assist providers with exams and procedures.
Perform diagnostic testing.
Collect specimens and follow CLIA regulations.
Facilitate referrals to specialty care, imaging, or laboratory studies.
Coordinate with others to ensure patients are set up for required lab studies or imaging.
Call patients with test results or instructions as provided by providers.
Prepare for patient office visits and prepare lab work in patient charts.
Make patient reminder calls for lab work.
Scan and attach patient medical records and administrative documents in Athena Clinicals.
Review and process incoming faxes and flow labs not electronically sent.
Participate in preparing payment batches and maintaining accurate office cash transactions.
Process medication authorizations and refills.
Organize drug sample closet and discard expired medications.
Reschedule patients as appropriate using the automated appointment scheduling reminder system.
Maintain appointment waitlist and schedule appointments from the waitlist.
Exercise sound judgment when dealing with challenging and stressful situations.
Occasionally act as a trainer for other medical support staff or students.
Perform other duties and responsibilities as required, assigned, or requested.