Medical Assistant

GoHealth Urgent Care • Newark, DE

2d • $20 - $27

About The Position

The Medical Assistant assists with patient examinations and treatment under the direction of an urgent care provider. The role includes patient registration and check-in, interviewing patients, measuring and documenting vital signs, collecting blood samples, preparing specimens for laboratory analysis, and preparing treatment rooms. The position also supports front-desk operations, patient communication, referrals, supply management, medical records, and equipment quality controls at ChristianaCare-GoHealth Urgent Care centers.

Requirements

• High school diploma.
• Basic Life Support (BLS) certification at the time of hire through the American Red Cross or American Heart Association.
• At the time of hire, hold one of the listed medical assistant certifications: CCMA, CMA, RMA, NCMA, or NRCMA. In lieu of an approved medical assistant certification, an accredited nursing school graduate, LPN, RN, or EMT certification is accepted.
• Obtain CPOE certification for order entry within two weeks of the start date.
• Knowledge of basic medical assistant duties.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, able to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat all people fairly, respectfully, and sensitively toward cultural and social differences.

Nice To Haves

• Graduate of a Medical Assisting Program.
• Medical Assistant experience.
• Front Desk experience.

Responsibilities

• Register patients, collect required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions about their care and keep them informed of their status.
• Inform technical staff about patient flow.
• Prepare patients for examination by interviewing them, verifying information, recording medical history, and confirming the purpose of the visit.
• Perform preliminary physical tests, including vital-sign measurements, and escalate critical cases to the provider as needed.
• Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to providers.
• Stock supplies and maintain examination rooms, the front desk, and reception area; ensure providers have needed medical supplies.
• Complete supply order sheets, monitor inventory levels, and regularly check supply expiration dates.
• Maintain medical records and scan charts to patient files.
• Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
• Keep the reception area well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• PTO starting at 208 hours annually.
• Hands-on, immersive training and coaching, including classroom and shadowing days.
• Onsite managers who support team members and their growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED