Medical Assistant
About The Position
The Medical Assistant coordinates patient care, including escorting patients to exam rooms, obtaining vital signs, preparing patients for examinations and discharge, and accurately documenting patient care activities. The role supports providers and patients in the Hematology Oncology department and works a full-time, 40-hour schedule on the day shift in 8-hour shifts. The Medical Assistant assists with patient intake and preparation, maintains electronic health records, coordinates referrals and scheduling, responds to patient and pharmacy requests, and helps keep clinical rooms and supplies ready for use. The role serves patients ranging from neonates and infants through geriatric patients and is classified as having high potential for blood-borne pathogen exposure.
Requirements
- High school diploma, GED, or higher-level degree.
- Medical Assistant course completion if hired after March 1, 2025.
- American Heart Association BLS certification.
- Ability to adapt quickly to changing priorities and unexpected situations.
- Ability to communicate and interpret using medical terminology.
- Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect.
- Ability to communicate effectively in a positive and professional manner.
- Ability to handle difficult and stressful situations calmly and professionally.
- Ability to operate general office equipment, including computers, printers, scanners, and telephones.
- Ability to organize information or data for easy retrieval and use.
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications.
- Critical thinking skills.
- Self-starter who takes action without prompting.
- Written and verbal communication skills.
Nice To Haves
- Medical Assistant certification.
- Healthcare experience.
Responsibilities
- Demonstrate compliance with the Code of Conduct and compliance policies; address compliance questions or concerns and report suspected violations.
- Escort patients to exam or procedure rooms; obtain medical and social history, vital signs, height and weight, allergy information, and medication reconciliation information, and accurately and promptly document these in the EHR.
- Assist providers by ensuring appropriate preparation, examinations, and diagnostic testing occur without error or delay.
- Process referrals to other provider offices.
- Prepare patient EMR charts accurately and promptly.
- Gather reports, laboratory results, studies, and other data relevant to upcoming appointments.
- Place orders for films, labs, and other studies as appropriate, accurately, and promptly.
- Collaborate with patient scheduling and schedule patients as needed.
- Respond to patient questions and requests promptly and appropriately.
- Fax and copy information for insurance companies, other provider offices, and facilities as needed.
- Respond to patient pharmacy requests in collaboration with providers.
- Answer phones, retrieve voicemail messages, and return calls promptly and appropriately.
- Use time between patients to clean and stock rooms, copy documents, file, and assist with medical and office supply inventory or ordering.
- Obtain provider or patient signatures on appropriate documents.
- Accept responsibilities only within scope of practice.
- Maintain professional boundaries in all patient interactions.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
