Medical Assistant

ArchWell Health • Lincoln, NE

2d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and clinical care team in delivering compassionate, efficient care to ArchWell Health members. The role works collaboratively with teammates to greet and room members, assess health conditions, and perform routine diagnostic testing during appointments. A Medical Assistant Float may be asked to provide coverage outside their primary center.

The position also supports patient communication, documentation, health coaching, and coordination with the broader healthcare delivery system. ArchWell Health focuses on primary care for adults over age 60, with an emphasis on preventive care, wellness, and strong provider-patient relationships.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• Current BLS for Healthcare Providers certification.
• Experience with eClinicalWorks or a similar electronic medical record (EMR) system.
• Strong emotional intelligence, integrity, and a driven, focused work ethic.
• Ability to work independently, think creatively, and work effectively.
• Ability to work effectively with people of varying seniorities and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-service orientation.
• Critical reasoning, decision-making, and problem-solving skills to assess situations, identify risks, prevent future issues, and resolve recurring defects.
• Experience with claims or quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, measure and record vital signs, interview patients, and obtain medical histories.
• Perform examinations and routine screenings, explain procedures to patients, and address their questions and concerns.
• Listen and engage with patients throughout appointments and report patient needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Support a positive patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Provide coverage outside the primary center when requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED