Medical Assistant

La Clinica Del Pueblo Inc•Washington, DC

9d•$22 - $25•Onsite

About The Position

The Medical Assistant collaborates with physicians, nurses, and other clinical staff to provide comprehensive, high-quality medical care to La Clínica del Pueblo patients. The role supports patient adherence to recommended health maintenance and treatment guidelines and works with the Chief Medical Officer, providers, the Medical and Patient Services Department, Care Coordinators, and other organizational team members. Quality of care and patient satisfaction are primary goals. This position is onsite in Washington, DC, within Patient Services – Clinical Services, and reports to the Health Center Manager. It is classified as non-exempt/hourly.

Requirements

High school diploma or General Education Development (GED).
At least one year of experience working in a clinical environment.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).
CPR or BLS certification.

Nice To Haves

Experience working with HIV-positive patients.
Experience working in a Latino community or with underserved populations.
Pediatric and adult phlebotomy skills.
Bilingual Spanish-English skills.

Responsibilities

Review charts before clinic sessions to identify pending health maintenance and treatment issues, and follow up on missing referral documentation, consults, laboratory work, and diagnostic imaging.
Arrange and ensure follow-up internal and external referral appointments and patient specialty care.
Communicate medical and office supply inventory needs to the supervisor.
Monitor the patient panel for preventive measures, urgency, and pending follow-up.
Collaborate with teams on administrative duties to support task completion and continuity of care.
Check team voicemails daily and respond to assigned calls.
Educate patients about treatment adherence, STD and HIV prevention, family planning, healthy habits, and other appropriate topics.
Support clinical functions with chart reviews needed for reports.
Follow the PCC – Floater Role protocol when assigned to a task.
Document follow-up activities and interactions in patients’ medical records.
Participate regularly in one-on-one meetings with supervisors, team huddles, triads, case reviews, and staff meetings.
Document member, provider, and customer compliments, concerns, and improvement feedback; resolve issues when able or escalate them to a manager, supervisor, or designee.
Support peers, clinical staff, and providers, and contribute to a professional, collaborative, and positive work environment.
Follow La Clínica del Pueblo policies and procedures and perform other duties as assigned.
Coordinate clinic sessions and help manage clinic flow.
Assist providers during procedures, obtain patients’ informed consent, and provide before- and aftercare instructions.
Administer vaccines, non-intravenous injections, and medications as directed by a licensed provider or clinician.
Perform venipunctures and collect blood samples from patients of all ages using age-appropriate venipuncture or capillary puncture and following organizational policies.
Operate office medical equipment and perform on-site laboratory services and physician-ordered procedures, including simple dressing changes, urine dipsticks, finger and heel sticks, A1C tests, EKGs, immunizations, injections, and venipuncture.
Instruct patients on collecting and packaging specimens such as urine, stool samples, and timed collections.
Dispose of biological waste, needles, and hazardous materials according to laboratory safety and infection-control practices and applicable laws and regulations; inspect and maintain the integrity of sterile packages.
Follow laboratory procedures and support awareness of procedural changes.
Maintain a clean, adequately stocked, and safe work environment.
Decontaminate, clean, package, sterilize, store, and distribute medical and surgical equipment and supplies according to CDC, OSHA, and CLIA guidelines.
Support orientation and practical training for new hires.