Medical Assistant

NORTHSHORE HEALTH CENTERS•La Porte, IN

7d•Onsite

About The Position

The Medical Assistant assists NorthShore providers in treating patients according to established NorthShore clinical guidelines. Assignments may involve various specialties. The role maintains clinical standards of care to help ensure quality patient care and requires proficiency and confidence in NorthShore clinical competencies. The position is performed in an ambulatory care environment, with frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful, and interactions are constant and interruptive. Travel outside NorthShore locations is rare. Duties may change at management’s discretion and include other assigned tasks.

Requirements

Meet the minimum education or qualification requirement per the State of Indiana/HRSA: Certified or Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse, or Registered Nurse licensing.
Phlebotomy experience.
Ability to analyze situations and solve problems at strategic and tactical levels.
Excellent interpersonal and customer service skills.
Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and related administrative practices.
Organization and planning skills.
Critical thinking and problem-solving skills.
Ability to maintain composure and operate with emotional intelligence.
Ethical reasoning and decision-making skills.
Strong attention to detail.
Receptiveness and responsiveness to feedback.
Excellent verbal and written communication skills.
Time management, prioritization, and a sense of urgency.
Proficiency with Microsoft Office Suite or related software.
Ability to respond to emergency or crisis situations according to facility plans, protocols, and procedures.
Ability to work with patients under a wide variety of circumstances and acknowledge potential exposure to infectious and contagious diseases.
Ability to wear personal protective equipment as necessary.

Nice To Haves

Two years of experience working within a healthcare setting.
Bilingual.

Responsibilities

Perform ancillary tasks such as measuring weight, height, blood pressure, and pulse, and conducting urinalysis, pregnancy tests, and glucometer testing; document results in the patient’s EHR chart.
Screen patients to obtain their chief complaint, medical history, and allergy information, and document this information in the patient chart.
Set up examination rooms, prepare equipment, and assist providers during patient examinations and treatment.
Maintain awareness of patients’ comfort and safety needs.
Assist providers with minor procedures and ensure sterile techniques are followed.
Complete laboratory requisitions accurately and fully, ensuring specimens are sent safely and promptly to the appropriate laboratory.
Perform in-house laboratory testing requested by providers according to CLIA standards and guidelines, and record results appropriately.
Administer age-appropriate vaccinations and record vaccination information in the Indiana CHIRP database system.
Explain procedures and treatments to patients to gain cooperation and understanding and alleviate apprehension.
Respond to life-saving situations according to clinical standards, policies, procedures, and protocols.
Maintain stock and inventory and requisition supplies as needed.
Sterilize instruments and follow infection-control policies.
Record and maintain accurate clinical information in patients’ EHR charts.
Contact patients regarding laboratory results and coordinate follow-up appointments when results are abnormal.
Complete provider order logs, send patient reminder letters when necessary, and track patient test results.
Ensure appropriate follow-up is completed for all provider-reviewed results and consults.
Complete staff competencies by reviewing knowledge and technique and assisting with deficiencies.
Maintain high-quality proficiency across all training areas in daily work.
Attend required meetings and training sessions.
Perform other tasks assigned by management.