Medical Assistant

NEIGHBORHOOD OUTREACH ACCESS TO HEALTH•Phoenix, AZ

12d

About The Position

The Medical Assistant supports providers with diagnostic testing, examinations, patient education, and treatment, as well as clerical duties. The role works as part of a team to improve patient experience, communication, access to care, and patient satisfaction. It includes preparing patients and examination rooms, recording health information, assisting with clinical procedures, and completing patient scheduling, records, referrals, and related administrative tasks. The position may involve travel to offsite locations for diagnostic testing and other clinical services.

Requirements

High school diploma or GED.
Meet one of the listed medical assistant qualification pathways before the start date: be a Certified or Registered Medical Assistant; complete a Medical Assistant program meeting BOMEX training guidelines; complete a United States Armed Forces medical services training program; or meet the guidelines in Arizona Board of Medical Examiners Administrative Code, Title 4, Chapter 16, Article 4, Section R4-16-401, paragraphs A and B.
Basic Life Support (BLS) certification.
Knowledge of medical practices and front- and back-office procedures.
Knowledge of patient care and examination procedures.
Excellent verbal and written communication skills and ability to interact with people from varied social, cultural, and educational backgrounds.
Strong customer service skills.
Detail-oriented and professional.
Ability to exercise confidentiality, discretion, and good judgment.
Pass pre-employment background check and drug testing.
Have a current Level 1 Fingerprint Clearance Card or pass fingerprint clearance within seven days following hire.

Nice To Haves

Ability to speak English and Spanish.
Six or more months of experience in a medical office or hospital setting.

Responsibilities

Work in a team model to improve patient experience, communication, access to care, and patient satisfaction.
Prepare patients for examination, take vital signs, and record health histories.
Set up EKG machines, administer injections and medications, and perform routine specimen collection and tests.
Prepare equipment and examination rooms and clean instruments.
Assist providers with medical treatments, procedures, and examinations.
Manage medical supply inventory and equip examination rooms with appropriate supplies.
Receive and direct phone calls, schedule appointments, check in patients, obtain information for filing and updating patient records, and ensure forms and consents are completed.
Check out patients, assist with referral processing, and arrange laboratory services.
Travel to offsite locations as needed to perform diagnostic testing and assist with physical examination components, TB testing, injections, and other services.
Coordinate with insurance companies to obtain authorizations for therapies, testing, and specialist referrals.
Attend, participate in, or assist with meetings, trainings, community outreach activities, continuing education opportunities, and other required activities.
Perform other related duties as assigned.