Medical Assistant

Dermatology Solutions Group•Athens, GA

21d

About The Position

The Medical Assistant supports Medical Providers with the day-to-day delivery of health care and patient care management. The role focuses on providing superior patient care and positive patient experiences, and reports directly to the Office Administrator, with indirect supervision from physicians, Advanced Nurse Practitioners, Physician Assistants, and DSG Management. The Medical Assistant assists with patient preparation, documentation, clinical procedures, care coordination, communications, and clinic operations. The position also maintains patient records and clinical equipment, follows practice and compliance standards, protects confidentiality, and may travel to the main office and satellite locations. Work is performed in an environmentally controlled office and involves working under pressure on multiple tasks with a diverse population.

Requirements

High school graduate or GED.
Current certification.
Knowledge of medical practice operations and patient care standards.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments and common safety hazards and precautions.
Ability to assist with common office procedures and take vital signs when applicable.
Ability to develop and maintain clinical quality assurance, proactively identify and solve issues, and maintain accurate records and test results.
Ability to interpret, adapt, and apply guidelines and procedures; use sound reasoning and judgment; and react calmly in emergencies.
Ability to establish and maintain effective working relationships with patients, medical staff, co-workers, and the public.
Effective oral and written communication skills.
Knowledge of basic arithmetic and medical terminology.
Ability to use electronic medical record technology as a primary documentation method and proficiency with a computer keyboard.
Maintain professional certification, if applicable.
Ability to stand for extended periods; push, pull, and reach; occasionally bend, sit, stoop, and stretch; and handle and lift patients.
Hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and medical equipment.
Normal hearing and eyesight to record, prepare, and communicate reports, including close, distance, color, peripheral, and depth vision and ability to focus.
Ability to occasionally lift and carry up to 20 pounds.
Ability to relocate to other jobs or office locations.
Valid driver's license and good driving record.

Nice To Haves

One year of medical experience in a physician’s office, or an equivalent combination of training and experience; a highly motivated new graduate may be trained.

Responsibilities

Provide a positive patient experience in phone, in-person, and online interactions.
Ensure accurate and complete patient information in the health record, completing electronic notes the same day as the visit.
Escort patients to exam rooms; document history and chief complaint; verify medical and surgical histories and current medications; and take vital signs when applicable.
Review and complete required surgical documents and recent test results and correspondence before surgery, following practice protocol.
Consult with Medical Providers before visits regarding incomplete tests, consultations, or orders.
Respond to patient communications and questions in a timely manner and address assigned telephone encounters daily.
Prepare, clean, stock, and maintain examination and treatment rooms, clinical supplies, instruments, and equipment.
Clean and sterilize instruments and ensure necessary equipment and instrumentation are ready for clinic.
Ensure required consents are reviewed, initialed, signed, and dated before treatment.
Administer injections, assist with examinations and office procedures, provide other directed patient care, and perform suture removals as directed.
Complete delivery or transmission of e-prescriptions on the same day when ordered by Medical Providers; respond to medication requests and questions the same day when able or within 24 hours.
Verify patient and specimen information, record tissue specimens, and enter them into the specimen log.
Assist with scheduling tests and treatments and processing referrals to other providers.
Create, maintain, copy or scan, and file patient encounters, records, and other documents in the electronic patient record.
Perform medication prior authorizations as necessary.
Follow Standards of Conduct and meet compliance and training requirements.
Participate in professional development activities and maintain professional affiliations.
Maintain strict confidentiality and treat co-workers, medical providers, patients, and visitors with dignity and respect.
Perform other related duties as required and assigned.
Travel to the main office and satellite locations, where applicable.