Medical Assistant

ChenMed•Houston, TX

9d•$17 - $24•Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that help keep medical centers running smoothly. Duties vary by setting, including the size, location, and type of center. Clinical duties are performed under direct physician supervision and in accordance with state medical practice acts. The Care Promoter 1 is an integral member of a physician-led care team focused on providing comprehensive primary care to a specific patient population. The role combines patient support and clinical procedures with administrative work, documentation, patient communication, and health coaching. The position may require local or regional travel up to 10% of the time to help cover other centers as needed.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, or similar role in a hospital, medical clinic, or comparable environment, unless documented clinical rotation training is substituted.
BLS for Healthcare Providers certification.
Fluency in spoken and written English.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, market leaders, center managers, nurses, case managers, and front desk staff.
Problem-solving mindset focused on patient needs and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer operation skills.
Attention to detail to ensure accurate reports and data.
Ability to maintain organized systems that support timely patient flow.
Ability to remain calm in busy or stressful situations.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, interview information, and medical history.
Catalog and communicate patient needs to the primary care provider, clinician, specialist, or other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their conditions to the appropriate clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other laboratory specimens; and perform basic waived laboratory tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and maintain accurate, legal, and ethical documentation.
Process patient phone messages, return calls, route messages to team members, and contact patients to obtain and relay pertinent information for physicians.
Call prescriptions in to pharmacies upon physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined patient group and follow up with coached patients through weekly calls.
Perform other duties as assigned and modified at the manager’s discretion.