Medical Assistant (Bilingual Spanish/English)

Asociacion Puertorriquenos En Marcha Inc•Philadelphia, PA

3d•$21 - $22•Onsite

About The Position

The Medical Assistant provides caring, professional support to clients and the healthcare team in a welcoming outpatient environment. This role includes assisting with check-ins, taking vital signs, supporting providers during appointments, maintaining accurate records and providing front desk and receptionist coverage. The Medical Assistant helps ensure that each visit runs smoothly by answering routine phone calls, assisting clients and visitors at the front desk, coordinating appointments and messages, and providing compassionate service while supporting the clinic’s focus on high-quality, client-centered care.

Requirements

Bilingual proficiency in English and Spanish is required to effectively communicate with clients and families
High School diploma or GED required
Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification preferred.
Previous experience in behavioral health, psychiatry, or outpatient clinic setting strongly preferred.
Understanding of trauma-informed and recovery-oriented care principles.
Excellent communication skills with empathy, professionalism, and cultural sensitivity.
Strong attention to detail with accurate documentation in Electronic Health Records (EHR) systems.
Outstanding organizational and time-management skills, with the ability to multitask in a fast-paced setting.
Ability to maintain confidentiality and adhere to HIPAA standards at all times.
Works effectively both independently and as part of a multidisciplinary team.
Comfortable working with individuals experiencing mental health or substance use challenges.
Valid driver’s license and reliable transportation required.
Local travel required.
Familiarity with regulatory standards (HIPAA, OSHA) and infection control practices.
Flexibility to adapt to evolving clinical workflows and patient needs.

Nice To Haves

completion of an accredited Medical Assistant program preferred.
Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification preferred.
Previous experience in behavioral health, psychiatry, or outpatient clinic setting strongly preferred.

Responsibilities

Welcome clients and help create a calm, supportive, and respectful environment.
Check clients in and out, verify insurance, and update demographic and contact information.
Provide fronts desk and receptionist coverage, ensuring the reception area is welcoming, organized, and professionally managed.
Answer incoming telephone calls promptly and courteously, screen and route calls to the appropriate staff member, and take accurate messages when needed.
Respond to routine client and visitor questions, provide general program information, and direct inquiries to the appropriate department or staff member.
Monitor the front desk, greet and assist visitors, and notify staff when clients or guest arrive.
Maintain accurate front desk communications, including telephone messages, appointment-related information, and other administrative follow-up as assigned.
Take and record vital signs, including height, weight, blood pressure, and pulse, as part of routine intake.
Accurately document client information in the Electronic Health Record (EHR).
Assist psychiatrists, nurse practitioners, and clinicians during medication management or wellness visits.
Manage appointment scheduling, reminders, and follow-ups to support continuity of care.
Track and monitor lab work, medication refills, and health screenings as needed.
Coordinate communication between clients, prescribers, and therapists professionally and confidentially.
Maintain exam rooms and ensure medical supplies are organized and stocked.
Support clients with appointment or medication questions while maintaining appropriate boundaries.
Ensure compliance with HIPAA, confidentiality, and safety standards.
Participate in team meetings and contribute to a recovery-focused, collaborative clinic environment.
Perform other duties as assigned.

Benefits

Health Insurance through Independence Administrators or $100/month reimbursement with proof of current insurance
Vision and Dental Plans through SunLife
Basic Life Insurance (100% Employer Funded)
403B Retirement Plan with Company Contribution
Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
Employee Assistance Program including free counseling, training, webinars, and other resources
Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
Short-term and Long-term Disabilities
Employee Referral Program
20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
12 Days of Paid Holidays