Medical Assistant

PeopleOne Health•Saint Cloud, FL

13d•$16 - $24

About The Position

The Medical Assistant provides administrative and clinical support to healthcare providers to ensure smooth operations within an outpatient care facility. The role assists with patient care, performs basic medical procedures, manages patient records, and coordinates front-office tasks to enhance the patient experience. The position also supports PeopleOne Health members by providing information and education about care options and resources, conducting outreach, and responding to questions about services, claims, benefits, eligibility, and providers.

Requirements

Graduate of an approved Medical Assistant program; graduates of a Licensed Practical Nursing program will also be considered.
Current Basic Life Support/AED certification from an AHA-accredited provider.
Phlebotomy certification is required for Medical Assistants who perform venipuncture or specimen collection. New hires without certification must obtain the required credential within 90 days of hire.
Must hold an active credential from NHA (CPT), AMT (RPT), NCCT (NCPT), or ASCP (PBT) when the phlebotomy certification requirement applies.
Obtain Child Clearance (Act 33), Criminal Clearance (Act 38), and FBI Clearance (Act 73).
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and a proven ability to meet deadlines.
Proficiency with technology, including Zoom, Microsoft Office Suite, or related software.
Professionalism, respect, and tact in interactions.
Basic understanding of medical terminology, coding procedures, and clinical pharmacology.
Enthusiasm and a positive attitude toward coworkers and practice members.
Understanding of and adherence to patient confidentiality.
Ability to receive feedback and direction constructively.
Ability to work with diverse groups of people across ages, ethnicities, and life experiences.
Comfort working independently and as part of a team.
Dependability, flexibility, initiative, adaptability to change, and willingness to learn new processes and workflows.
Ability to meet the physical demands of the role, including sitting and using a computer regularly, talking, hearing, and reaching frequently, and occasionally lifting or moving up to 20 pounds.
Possible exposure to blood and body fluids, infectious diseases, chemicals, and repetitive motions.

Nice To Haves

Medical Assistant certification is preferred.
Two to five years of prior experience in a medical office is preferred.

Responsibilities

Maintain working knowledge of PeopleOne Health membership plans and how to access relevant information.
Guide the member experience by providing information and education about care options and available resources.
Manage, conduct, and track outreach initiatives for the member population.
Provide customer service by responding to inbound calls and online inquiries about services, claims, benefits, eligibility, provider searches, and other health-related questions, and follow up with members.
Use technology, data, and internal information to help employees obtain appropriate and cost-efficient healthcare for disease and condition management.
Answer office telephone calls, return messages, schedule patient appointments, and confirm future appointments.
Scan and enter protected health information, including medical and health insurance information.
Enter data into facility databases and maintain patient records and files.
Ensure patients are active members through the member portal and obtain prior authorization from insurance providers for outgoing referrals when necessary.
Coordinate daily office activities, greet patients, and check them in and out for appointments.
Record vital signs, physician notes, and changes in medical conditions in the appropriate systems.
Collect blood and fluid samples, assist with tissue samples, document specimens in the patient database, and send them for laboratory analysis.
Handle biohazard waste correctly.
Prepare examination rooms and assist practitioners with patient care.
Assist physicians with routine checkups, outpatient procedures, and physical examinations.
Monitor and document patient symptoms for physician review during clinical examinations.
Provide compassionate support, care, attention, and assistance during office visits.
Prepare and administer medications, including injections, under the direction of supervising physicians.
Use daily and monthly checklists to support clinical, regulatory, and safety compliance.
Monitor clinical and office inventory to maintain readiness.
Maintain center cleanliness and presentation.
Perform additional responsibilities as required or assigned.