Medical Assistant - Pediatric Primary Care - Boston

Tufts Medicine

1d•$20 - $25

About The Position

Under general supervision of licensed personnel, the Medical Assistant supports continuous, efficient patient flow in an outpatient or ambulatory setting. The role combines clinical and administrative responsibilities as a patient liaison and contributes to the revenue cycle, clinical operations, and patient experience. The Medical Assistant adjusts to changes in patient volume, clinician availability, and room availability to make efficient use of clinic space and resources; prepares for patient care according to protocols; and assists with care within the scope of practice. Responsibilities include preparing patients and exam rooms, gathering and documenting patient information, taking vital signs, supporting providers during examinations and procedures, collecting specimens, and performing ordered point-of-care tests. The role also supports referrals, prior authorizations, billing documentation, medical-record management, supply inventory, quality-improvement activities, and administrative operations. The position may involve coverage at satellite locations and caring for pediatric, adult, or geriatric patients.

Requirements

High school diploma or equivalent.
Completion of a clinical program or six months of clinical experience in a healthcare setting.
Basic Life Support certification or ability to obtain it within three months.
Organizational skills and attention to detail, with the ability to prioritize work and complete tasks on time.
Ability to work independently and accurately and to follow through on tasks.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and electronic medical-record systems.
Ability to read, write, and spell in English for accurate message-taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Knowledge of Epic.
Ability to provide care across the lifespan, including knowledge of growth and development, interpretation of age-specific data and responses to care, and age-specific communication that considers development and cultural patterns.
Ability to maintain sensitive and confidential patient information in accordance with HIPAA.

Nice To Haves

Two years of medical office experience.
Bilingual ability.
Experience with electronic medical record systems.

Responsibilities

Control and monitor patient flow, adjust room utilization and assignments in response to changing clinic conditions, and communicate delays to patients and providers.
Prepare medical records for visits, verify patient identifiers, and enter the chief complaint and social history, interviewing patients when needed.
Provide customer service to patients and internal and external customers.
Maintain a safe, comfortable, clean, private, and secure environment for patients and families.
Escort patients to exam rooms and prepare them for provider visits, including checking comfort, privacy, and safety.
Complete fall-risk assessments and, when needed, sit with patients requiring monitoring.
Prepare exam rooms according to the needs of each visit.
Assist or chaperone providers and nursing staff during physical examinations, treatments, and procedures.
Measure and document vital signs, record stated pain levels, and review medication lists with patients.
Collect specimens or prepare the necessary supplies and equipment for providers.
Perform ordered point-of-care tests, including urine dips, HCG, Strep A, HGB A1C, and glucose testing.
Perform quality-control checks on equipment.
Help arrange diagnostic testing and surgical procedures under the direction of a nurse or physician.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are documented in the chart.
Scan outside paperwork into the patient’s electronic medical record.
Process and track referrals and prior authorizations; notify providers about patient requests for referrals and prescription renewals.
Stock, maintain, and rotate medical supplies; monitor expiration dates and inventory; and order supplies as needed.
Participate in unit-specific quality-improvement activities, such as handwashing audits, time-outs, refrigerator and medication logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering phones, taking and forwarding messages, and faxing.
Cover satellite locations when requested.