Medical Assistant - Pasadena

Planned Parenthood Pasadena and San Gabriel Valley•Pasadena, TX

13h•Hybrid

About The Position

Founded in 1933 by Pasadena residents dedicated to women's health, PPPSGV is among the oldest and fastest growing Planned Parenthood affiliates. Currently, we see over 60,000 patient visits annually and provide over 15,000 opportunities for sex and relationship education in schools and colleges. Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) is an affiliate of Planned Parenthood Federation of America (PPFA), one of 67 across the country. PPPSGV offers direct reproductive health care, health education, and advocacy for local communities in Pasadena and the San Gabriel Valley. PPFA, a national organization, does not provide direct medical services locally but serves as a resource for policymakers, media, and healthcare providers. PPFA establishes medical standards for all Planned Parenthood affiliates nationwide, ensuring high-quality healthcare. Both local and national organizations conduct independent fundraising but coordinate efforts. The Medical Assistant supports healthcare services under the medical supervision of a Clinician and/or Physician. They assist patients by providing necessary testing, screening, and education for medical care, and support providers to ensure high-quality, efficient care delivery. This role involves screening patients, preparing exam rooms, and providing excellent customer service in a non-judgmental, empathetic manner.

Requirements

High School diploma or equivalent
Graduate of an accredited medical assistant program
0-2 years comparable clinical back office medical assistant experience
Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigma
Commitment to quality healthcare
Excellent customer service and commitment to providing the highest level of customer satisfaction
Productivity and efficiency through punctuality and attendance
Clear and concise writing skills
Establish trust and rapport with all patients and guests
Initiative utilizing resources effectively
Multi-task and detailed orientated
Work in a fast-paced healthcare environment
Maintain relevant knowledge about anatomy and physiology, methods of contraception, STDs, pregnancy, adoption, abortion, early prenatal care, community resources, Agency protocols and referral procedures and all Planned Parenthood programs
Work independently and as part of a team
Understand insurance and FPACT contract guidelines
Flexible to work and travel to other centers as needed based on health center patient demand
Communicate effectively with patients and co-workers of all backgrounds
Recognize own biases; non-judgmental
Approach every interaction with compassion, honesty and an earnest desire to help
Adaptable to shift direction as needed
Open to change and new ways of working quickly and efficiently
Knowledge of EMR systems, Outlook, and Internet
Adapt quickly to advances and changes in technology
Legally required to report observed or suspected abuse
Work Saturdays and/or evening hours required
Some positions require bilingual skills
Commitment to personal and/or organizational Diversity, Equity and Inclusion work, including the proficiency and/or strong willingness to use non-binary pronouns

Nice To Haves

Reproductive and/or family planning healthcare experience preferred

Responsibilities

Adhere to affiliate goals and policies on patient care, professionalism, wait time in-clinic and on the system for addressing patient complaints
Participate in health center efforts to achieve established goals for productivity and quality metrics
Participate in health center/affiliate efforts to achieve established revenue goals
Perform and/or coordinate back-office functions: Obtain social history, triage and educate patients ensuring informed consent
Provide options, counseling, abortion referrals, education on all PP services and recommend appropriate testing
Perform basic lab work (e.g. Hgb, pregnancy test, urine dipsticks, venipuncture, injections, blood draws)
Package specimens for outside lab tests, record lab results
Obtain vital signs (blood pressure, height, weight, etc.)
Clean and sterilize equipment and stock lab and exam rooms
Support Clinicians as needed
Gather information regarding sensitive subjects such as intimate partner violence, STIs, risks of sexual activity for early teens, abortions and domestic violence
Input and update patient information accurately into the Agency’s Practice Management and Electronic Medical Record systems
Ongoing communication with Patient Flow Coordinator, Health Center Manager, and other health center staff
Schedule appointments for family planning including but not limited to contraceptives, abortion services and other specialty services
Comply with all safety policies and procedures including infection control, including OSHA
Comply with all regulatory requirements (e.g. TB testing, biannual review of emergency policies, procedures and drills, annual OSHA training review, etc.) per agency policy and regulatory mandates
Attend trainings, staff meetings, DEI trainings, and in-services to maintain and increase knowledge of protocols and procedures
Ensure patient satisfaction and confidentiality
Treat everyone with empathy, compassion and respect
Prepare center for opening and secure for closing, as required
Understand the organization’s services and priorities
Collaborate and cooperate with other team members to get the job done
Identify and report errors, near misses, employee, patient and customer safety concerns in a timely manner
As a mandated reporter, proactively communicate and identify risks to supervisor or appropriate agency in order to minimize risk when possible
Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and act in compliance with both the letter and spirit of all applicable laws and regulations
Assist in training of new staff and volunteers by demonstration and observation of techniques and procedures
Perform clerical and administrative duties, as directed by manager
Other duties and responsibilities as assigned