Medical Assistant

Illinois Bone and Joint Institute LLC•Chicago, IL

13d•$18 - $25

About The Position

The Medical Assistant performs daily administrative and clinical duties to facilitate efficient operations in an outpatient clinic setting. The role supports safe, quality care and customer service for patients, physicians and other members of the clinical care teams. The position assists with patient examinations and treatment, including preparing patients and rooms, supporting physicians with procedures, providing wound care and cast or splint services when applicable, processing prescriptions, preparing injectable medications, coordinating referrals, and helping resolve patient concerns. It also includes patient-flow coordination, documentation, responding to calls and communicating instructions to patients and families. Administrative responsibilities include physician liaison activities, appointment scheduling, correspondence, chart preparation, gathering diagnostic records, and completing forms. The Medical Assistant helps maintain clean, stocked clinical areas, participates in learning systems and required in-service programs, responds to patient inquiries, and follows organizational responsibilities and safety practices. Duties may change as organizational needs evolve.

Requirements

Successful completion of an accredited Medical Assistant Program (CMA) is preferred.
Maintain CPR certification.
Possess a good working knowledge of practice management and EHR software, Google products, Microsoft Office, and Windows-based computer applications.
Able to multitask and work in a fast-paced environment.
Good verbal and written communication skills.
Strong interpersonal skills and the ability to work and communicate professionally with physicians, patients, and staff at all organizational levels.
Able to develop constructive, cooperative working relationships and maintain them over time.
Able to stand or sit for extended periods; perform a full range of body motion, including handling and lifting patients; and demonstrate manual and finger dexterity and eye-hand coordination.
Able to perform duties involving standing and walking and occasional lifting associated with patient transfers, up to 35 pounds.

Nice To Haves

Successful completion of an accredited Medical Assistant Program (CMA).
CMA (AAMA), RMA, CCMA, or NCMA certification.
Experience in an orthopedic healthcare setting.

Responsibilities

Escort patients to exam rooms promptly and keep team members informed about delays when possible.
Prepare patients for examinations and triage them as necessary for radiologic studies, cast removal, and other needs.
Assist physicians during patient examinations and procedures.
Evaluate wound-care needs and ensure appropriate care and patient education.
Apply and remove splints or casts when applicable.
Process prescriptions according to physician orders and educate patients about medication side effects.
Prepare injectable medications and required equipment.
Coordinate referrals for therapy, home health, surgical procedures, durable medical equipment, and other ongoing services.
Act as a patient intermediary or liaison to help resolve patient problems.
Set up instruments and equipment according to department protocol; clean rooms, instruments, and equipment between patient visits to support infection control; maintain sterilizers and records; manage supplies; and restock rooms.
Support patient care by organizing schedules and patient flow, assisting with mobility and transfers, collecting specimens and patient histories, performing screenings, preparing patients for examinations, assisting clinical staff with procedures, charting, relaying instructions, and answering calls.
Respond to incoming calls, identify the appropriate person to address each caller’s needs, route requests, and help ensure resolution.
Secure charts and diagnostic or therapy reports, discuss issues with physicians, relay information to patients or requestors, complete chart notes as appropriate, and help obtain missing diagnostic codes or charge-ticket information.
Assist with scheduling appointments for new and established patients; coordinate special appointment needs and approvals with physicians when assigned.
Send requested prescriptions and related documents, provide workers’ compensation carriers with patient status updates, and complete forms and correspondence such as physician statements, summaries, permits, and excuse notes.
Perform clerical work such as sending and receiving medical records, obtaining reports and referral information, completing forms and requisitions, scheduling appointments, tests and surgeries, verifying insurance and demographics, and maintaining charts.
Prepare clinical charts before appointments by securing imaging, outside reports, and injection authorizations when needed.
Notify management when clinic supplies are low and ensure exam and cast rooms are clean, orderly, and stocked at the end of clinics.
Learn new systems as required for the service area.
Notify patients of delays, direct them to information, and respond appropriately to inquiries or complaints.
Maintain a professional appearance and attend mandatory in-service programs.
Respect and promote patient rights, respond appropriately to emergency codes, and promptly share patient or staff problems with supervisors.
Maintain a clean and safe work environment.
Perform other duties as assigned.