Medical Assistant

CenterWell•Asheville, NC

8d•Onsite

About The Position

The Medical Assistant is an essential member of the CenterWell Primary Care team, supporting physicians and advanced practice providers in delivering high-quality, patient-centered care. The position combines clinical and administrative responsibilities to support efficient clinic operations, positive patient experiences, and improved health outcomes. The Medical Assistant performs clinical support activities, coordinates patient care tasks, and contributes to preventive health and chronic disease management initiatives. The role requires proficiency in core clinical responsibilities, effective communication, and the ability to prioritize assigned work with limited direction while following clinical protocols and safety standards. This is an onsite, patient-facing position in Asheville, North Carolina, scheduled Monday through Friday, 8:00 AM to 5:00 PM. Hours may change based on business needs. The position is scheduled for 40 hours per week. The stated starting base-pay range is $43,000–$56,200 per year, and the role is eligible for a bonus incentive plan based on company and/or individual performance. CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Its integrated care teams focus on personalized care and whole-person well-being. CenterWell is a Humana healthcare services business focused on integrated, patient-centered care.

Requirements

Meet at least one of the following pathways: successful completion of a Medical Assistant training program; current Medical Assistant certification or registration; or at least three years of relevant hands-on Medical Assistant experience, subject to company approval and applicable law.
Demonstrate fundamental clinical skills, including taking vital signs, preparing patients, and accurately documenting information, within applicable scope.
Have effective communication, interpersonal, organizational, and prioritization skills.
Be able to follow clinical instructions and work with limited day-to-day direction.
Undergo tuberculosis screening if selected, as the role is patient-facing and included in the company’s TB screening program.

Nice To Haves

Current CMA, RMA, or other nationally recognized Medical Assistant credential.
Two or more years of Medical Assistant experience in primary care, family medicine, internal medicine, or another outpatient setting.
Current CPR certification from the American Heart Association or another approved certifying organization.
Experience in phlebotomy, specimen collection, point-of-care testing, and medication or vaccine administration.
Experience supporting older adults, Medicare beneficiaries, or people managing chronic conditions.
Familiarity with value-based care, HEDIS measures, preventive screening, closing care gaps, and patient experience measures such as CAHPS/HOS.
Experience with EHR systems, medical terminology, and CPT/ICD coding.
Bilingual English/Spanish proficiency in markets where useful; a company language assessment may be required before clinical communication in another language.

Responsibilities

Prepare patients for examinations; obtain vital signs; review and update medical histories; discuss symptoms; and assist providers with examinations and procedures.
Perform phlebotomy, specimen collection, diagnostic screenings, medication or vaccine administration, and other authorized clinical tasks only as permitted by law, policy, provider delegation, training, and verified competency.
Accurately document patient information and clinical activities in the electronic health record.
Coordinate patient visits, referrals, follow-up activities, and communication with physicians, advanced practice providers, and other care team members.
Support preventive screenings, chronic condition management, care-gap identification, and quality improvement initiatives within the assigned role.
Prepare and maintain examination rooms; clean and sterilize equipment; manage supplies; and follow infection-prevention and safety procedures.
Provide compassionate, professional, culturally responsive patient interactions and reinforce provider-directed education within authorized scope.
Organize and prioritize daily clinical and administrative assignments to support patient flow and clinic operations.
Follow confidentiality requirements, documented clinical protocols, and applicable regulations; promptly communicate patient concerns to licensed clinical staff.
Contribute to team collaboration and continuous workflow improvement.