MA or PCT - Medical Assistant - Hudsonville Days - 32hrs/wk.

University of Michigan Health-West•Hudsonville, MI

About The Position

Under the direction of the Office Manager, the Medical Assistant performs administrative and clinical duties to care for patients in an ambulatory setting and contributes to the care team model. Administrative duties include maintaining medical records, handling patient calls, completing forms, and supporting communication with patients and other offices. Clinical duties include measuring and recording vital signs and medical histories, preparing patients for examination, assisting providers, and administering medications as directed.

Requirements

High school degree or GED.
Current Medical Assistant certification.
Basic Life Support (BLS) certification is required for Urgent Care and preferred for all other departments.
Excellent interpersonal skills and ability to work effectively with the medical team.
Ability to communicate effectively with patients and staff with diplomacy and tact.
Ability to operate medical equipment safely and correctly.
Knowledge of infection prevention and control standards and practices.
Ability to be flexible and organized and function under stressful situations.
Ability to understand, interpret, and apply instructions, guidelines, and procedures.
Cultural sensitivity and ability to work with ethnically diverse patient populations.
Ability to prioritize and manage multiple tasks.
Intermediate experience with computers and information systems.

Nice To Haves

Previous experience as a Medical Assistant.
Basic Life Support (BLS) certification for departments other than Urgent Care.

Responsibilities

Ensure relevant reports, test results, laboratory results, and correspondence are available before patient appointments.
Escort patients to exam rooms, interview them, measure vital signs, and document information in medical records.
Review patient records to identify needed services and check referral status.
Assist physicians and advanced practice providers during examinations and procedures.
Provide patients with information and instructions as authorized by a physician or advanced practice provider.
Stock exam rooms, maintain instruments, and prepare instruments for sterilization and storage.
Provide clerical support, including completing forms and requisitions, answering phones, sending and receiving medical records, and obtaining laboratory, imaging, hospital, and referral information.
Clean rooms between patient visits according to infection prevention and control standards.
Administer medications and immunizations under provider authorization and supervision.
Process messages from patients and front-office staff to providers, as well as callbacks to patients, medical offices, and pharmacies.
Process medication refills according to protocols.
Maintain required logs and perform checks, including refrigerator temperatures, emergency medications, expired medications, oxygen, and sterilization fluid charge.
Perform EKGs and simple CLIA-waived medical office laboratory and screening tests.
Collect and process blood and other non-blood specimens for diagnosis, treatment, and disease prevention.
Participate in process improvement activities to enhance patient care and service.
Maintain current knowledge of department processes, protocols, and procedures; pursue self-directed learning and continuing education; and participate in committees, task forces, and work groups as determined by management.
Perform other duties as assigned.