About The Position

Performs routine clinical and administrative duties in support of assigned area or office. This role is crucial for ensuring an excellent patient experience by managing in-basket messages, patient phone calls, maintaining equipment and supplies, and performing various administrative and clerical duties. The Medical Assistant also ensures Telehealth connectivity, performs basic diagnostic procedures and specimen collection, and assists with patient assessments and treatments under physician supervision. They are responsible for accurately documenting patient vital signs, history, and care provided, as well as recognizing and responding to emergent situations and reviewing/documenting Social Determinants.

Requirements

  • Accredited Program: Medical Assistant (Required)
  • BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART), BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association (AMERICAN HEART), BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART), BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE), BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS)
  • Fingerprint Screen (FINGERPRNT) - Florida Department of Childrens & Family (DCF)
  • Graduate of an accredited EMT (Emergency Medical Technician) or MA (Medical Assistant) Diploma program, possess Medical Assistant Registration or Medical Assistant Certification; or; or have six (6) months of patient care experience.
  • Six (6) months of patient care experience in lieu of graduate of an accredited Medical Assistant or EMT program.

Nice To Haves

  • ACCOUNTABILITY
  • ASSESSMENT- PATIENTS
  • CUSTOMER SERVICE
  • DEVELOPS RELATIONSHIPS
  • KNOWLEDGE OF DISEASE PROCESS
  • MEDICATION ADMINISTRATION
  • PATIENT AND FAMILY CENTERED CARE
  • PATIENT SAFETY - NURSING
  • PROBLEM SOLVING
  • RESPONDING TO CHANGE
  • STANDARDS OF BEHAVIOR

Responsibilities

  • Round with patients in practice to ensure Excellent Patient Experience is met.
  • Manages and facilitates all in-basket messages and patient phone calls.
  • Maintains equipment and medical supplies, including reordering, stocking, cleaning/disinfection per protocol, and troubleshooting.
  • Maintains examination areas.
  • Performs administrative or clerical duties as assigned, including scanning, reception, scheduling, data entry, and patient registration.
  • Activates of My Chart Accounts where appropriate.
  • Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.
  • Performs basic diagnostic procedures and specimen collection, including phlebotomy, splint application and procedural tray/room set-up.
  • Under the supervision of physician, physician assistant, nurse practitioner or nurse, assists with performing patient assessments and treatments.
  • Obtains and accurately documents patient vital signs, height and weight, takes brief history on current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate.
  • Follow-up on reported issues and assists with service recovery.
  • Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.
  • Monitors and communicates changes in patient condition.
  • Documents patient care provided.
  • Provides discharge instructions and follows-up with patient as needed.
  • Recognizes and seeks help in emergent situations.
  • Reviews/Documents Social Determinants.
  • Provides education/resources as needed.

Benefits

  • Sign on Bonus $2,500
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