Medical Assistant

American Oncology Network•Casa Grande, AZ

1d•Onsite

About The Position

Assist physicians with medical procedures in office. Responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. This role requires thorough documentation in the medical record chart of testing/treatment rendered to patients, preparing encounter forms for billing, and documenting all QC and QA corrective actions. The Medical Assistant will also maintain adequate inventory of supplies, place orders, initiate troubleshooting procedures for instrument malfunctions, and perform EKG testing where applicable. They will ensure compliance with all Federal and State laws and regulations pertaining to patient care, rights, safety, billing, and collections, adhering to all AON and departmental policies and procedures. Maintaining patient information confidentiality is crucial. The role may involve assisting in training new employees and working at any AON location to meet business needs, including potential overtime with sufficient notice. This job description is not exhaustive, and employees may be required to perform other duties as assigned.

Requirements

High School or GED
As required by state where employed.
BLS required.
Valid Driver’s License and vehicle for travel to other clinic locations as needed.
One-year experience as a medical assistant in clinic or physician’s office with ability to perform venipuncture.
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language.
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Strong customer focus.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently with limited supervision.
Ability to work remotely effectively as required.
Ability to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
EMR proficiency.

Nice To Haves

Second language is an asset but not required.

Responsibilities

Perform proper quality control procedures before proceeding with patient testing.
Perform laboratory blood work.
Perform blood draws.
Follow laboratory procedures for specimen handling and processing.
Perform technical laboratory procedures in a timely manner with accuracy and precision, meeting the standards of all accrediting and regulating agencies.
Prepare blood or bone marrow slides for evaluation.
Send outside labs to appropriate facility as dictated by patient’s insurance plan.
Maintain test report logs, quality control logs, equipment records, and checklists according to all regulatory agencies.
Follow the AON patient I.D. policy and procedure with every patient encounter.
Obtain vital signs, height, weight, pain level and PHQ9 depression screening of patient as requested by physician and document in the Onco/EMR system.
Place patient in exam room and prepare for physician in a timely manner.
Receive lab reports via the telephone, lab system, or fax and document in the patient’s chart or Onco/EMR for physician’s review.
Assist physicians with medical procedures: bone marrows, fine needle aspirate, paracentesis, and pelvic exams.
Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable.
Thoroughly document in medical record chart of testing/treatment rendered to patients.
Prepare encounter form to charge patient for services received in office or initials all steps in process in EMR for electronic superbill.
Document all QC and QA corrective action.
Show physician critical blood counts according to guidelines.
Obtain all pertinent scan and CDs and prepare for physician’s review.
Maintain adequate inventory of supplies.
Place orders with purchasing as needed.
Initiate troubleshooting procedures when instrument malfunction occurs and contact central lab or instrument service company, if necessary.
Perform EKG testing where applicable.
Perform any and all duties required to keep laboratory in compliance with state and federal regulatory agencies.
Perform compliance testing.
Take the required number of CEUs annually to meet C.O.L.A. requirements.
Observe established safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections.
Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
Maintain and ensure the confidentiality of all patient information at all times.
Assist in training new employees to related job duties.
Work at any AON location to help meet AON business needs.
Work overtime when given sufficient notice of required overtime.