Medical Assistant - Eastgate Clinics - Full-Time

Cincinnati Children's•Eastgate, TX

11d•$20 - $23•Onsite

About The Position

The Medical Assistant with the required training, education and demonstration of clinical competency, performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician. This role provides competent technical and clinical services, flexing to daily needs based on CCHMC policy, best practice guidelines, and department needs. The Medical Assistant will assist care providers with procedures and physical exams, prepare patients for examination and treatment, and provide care consistent with the family-centered care and medical home models. They will offer flexible, culturally competent, and responsive care to patients and families, treating them as full partners in decision-making processes regarding their child's care. This includes offering information, services, and support in a collaborative and respectful manner. The role also involves acting as a customer advocate, striving to better meet patient and family needs, and utilizing a customer focus to complete assignments courteously and conscientiously. Responsibilities include responding quickly to parent requests and concerns, providing appropriate education, working collaboratively with others to resolve problems and achieve goals, developing positive working relationships, sharing knowledge, and contributing to a positive work environment. Additionally, the Medical Assistant will manage records per department policy, assist with data collection, obtain consent and release of information forms, maintain patient files, and demonstrate adherence to documentation practices. They may also manage specimens per protocols, maintain knowledge of routine testing processes, retrieve test results, and communicate normal lab results as delegated.

Requirements

High school diploma or equivalent
Graduate of a program in Medical Assisting AND No directly related experience OR Completion of a formal medical services training program of the US armed forces OR 1 year of work experience in a related job discipline

Responsibilities

Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs.
Assist care providers with procedures and physical exams of patients.
Prepare patients for examination and treatment.
Provide care consistent with the family-centered care and medical home models.
Provide flexible, culturally competent and responsive care to the needs of the patient and family.
Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.
Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families.
Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner.
Respond quickly to parent requests and concerns.
Provide appropriate education/information to patients and/or families.
Work collaboratively/cooperatively with others and follow complex direction to resolve problems and achieve goals.
Develop positive working relationships with peers/colleagues and acknowledges others skills, experience, knowledge, creativity and contributions.
Share knowledge and/or provide support for team members.
Contribute to and promote a positive and professional work environment/atmosphere.
Manage records per department policy.
Assist with collection of data for various forms.
Obtain consent and release of information forms when indicated.
Maintain patient files, records and other information.
Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
May manage specimens per protocols.
Maintain knowledge of all routine testing processes and retrieve test results.
Communicate normal lab results as appropriately delegated.