Medical Assistant

Allergy & ENT Associates • Austin, TX

3h

About The Position

The Medical Assistant supports patient care and clinic operations by recording vital signs and patient medical information in the EHR, preparing patients for examinations, performing routine screening tests, and providing education on medications and provider instructions. The role also prepares and administers medications with physician authorization and assists with allergy testing safety by recognizing systemic reactions, following emergency protocols, and seeking immediate help from RN/LVN staff when needed.

The Medical Assistant helps maintain exam rooms, supplies, and equipment; cleans and sterilizes instruments; responds to patient calls in coordination with providers; and reviews and prepares medication requests and prior authorizations. The position also supports patient engagement, electronic workflows, staff training, and confidentiality while escalating patient, workflow, or operational concerns to leadership.

Responsibilities

• Use communication skills with appropriate medical terminology.
• Measure and record vital signs.
• Interview patients and record or update medical information, including history, chief complaint, and medications, in the EHR system.
• Prepare patients for examinations and perform routine screening tests.
• Educate patients about medications and provider instructions for managing their health.
• Prepare and administer medications with physician authorization.
• Maintain supplies and equipment, stock them, and prepare exam rooms for patients.
• Clean and sterilize instruments.
• Check and respond to patient phone calls, communicate with the provider about a course of action, and relay information to the patient.
• Review and prepare medication requests and prior authorizations.
• Recognize signs and symptoms of systemic reactions to allergy testing and be familiar with emergency equipment and treatment protocols.
• Seek immediate assistance from RN/LVN staff for emergency treatment of allergy testing patients.
• Participate in all in-service training courses.
• Promote patient engagement and personalize outreach to improve the patient experience and encourage authentic patient reviews.
• Proactively escalate patient, workflow, or operational concerns to leadership with constructive solutions.
• Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.
• Maintain patient, staff, and employer confidentiality and comply with HIPAA regulations.
• Provide additional support and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed