Medical Assistant TEMP

COMMUNITY MEDICAL CENTERS INC•Stockton, CA

3d•$25 - $26•Onsite

About The Position

The Medical Assistant (MA) works as part of the Care Team with licensed clinical staff and others to provide medical care to Community Medical Centers patients. The role supports an excellent patient experience through intake assessments, pre-visit chart review, preventive-care monitoring, patient rooming, and related clinical and administrative processes. The position works under the general direction of physician staff and reports directly to the Center Manager or Back Office Supervisor at the assigned site for supervision, training, service delivery, and performance evaluations. The Chief Nursing Officer provides oversight of the MA’s clinical activities. The MA supports patients and clinicians through in-person and telehealth intake, care-team coordination, interpretation support, injections and testing within the scope of practice, specimen handling, electronic health record documentation, patient education, referrals, and follow-up. The role also helps maintain clinic supplies, equipment, vaccine viability, and efficient clinic operations. Depending on operational needs, the MA may work at different clinic locations and may be required to work evenings or weekends. Work is performed in an office environment within a clinic setting, with frequent contact with staff and the public. The work may be stressful and may involve contact with upset people. Physical demands include a full range of body motion, handling and lifting patients, standing and walking for long periods, and occasionally lifting and carrying items weighing up to 35 pounds. The role involves exposure to communicable diseases and bodily fluids.

Requirements

Satisfactory completion of an accredited medical assistant training program.
High school diploma or equivalent.
Ability to provide sensitive and respectful care to individuals from diverse backgrounds in accordance with CMC’s mission, vision, and values.
Current Basic Life Support (BLS) certificate, or ability to obtain one before the date of hire.
Ability to pass CMC’s written proficiency test and clinical skills competency checklist during the initial orientation period.
Knowledge of medical practice and care, examination and treatment-room procedures, medical equipment and instruments, and common safety hazards and precautions.
Skill in assisting with treatments and medication administration as directed, taking vital signs, performing venipuncture and injections, maintaining records, recording test results accurately, and supporting department quality assurance.
Ability to establish and maintain effective working relationships with patients, medical staff, and the public.
Ability to maintain quality-control standards and react calmly and effectively in emergencies.
Ability to interpret, adapt, and apply guidelines and procedures; communicate clearly; and demonstrate identified competencies annually.
Complete required didactic and observational competency testing on time.
Listen skillfully and acknowledge others’ needs, expectations, and values using reflective listening and empathy.
Communicate effectively through welcoming words, appropriate tone and body language, eye contact, and a smile; provide customer service grounded in trust and respect.
Physical ability to handle and lift patients, perform manual and finger dexterity tasks, and maintain eye-hand coordination.
Vision correctable to 20/40 and hearing within the normal range for telephone contacts.

Responsibilities

Promote the organization’s mission, vision, and values.
Conduct patient intake assessments, including reason for visit, pertinent medical history, medication reconciliation, vital signs, consents, and screenings.
Set up telehealth appointments and conduct as much of the intake assessment as possible by telephone or video.
Review charts before visits to identify follow-up needs, screenings, preventive care, and unsigned lab results; ensure appropriate screening tools are completed.
Support CMC Team Care practices and conduct daily and ad hoc care-team huddles.
Provide red carpeting services and document patient self-management and follow-up goals.
Prepare examination areas, immunizations, instruments, and procedure setups; prepare and stock examination rooms.
Support efficient patient flow and notify appropriate leads or managers when client wait times exceed 15 minutes.
Provide interpretation for non-English-speaking patients as needed and help arrange telephonic or video interpretation.
Administer clinician-ordered immunization injections within the scope of practice.
Perform urine dips, prepare urine samples, instruct patients on specimen collection, and provide normal lab results only after provider sign-off.
Perform CLIA-waived testing, including glucose, pregnancy, and rapid strep tests; perform capillary specimen collection and handle specimens.
Perform and document laboratory equipment quality control.
Enter appropriate information in the Electronic Health Record for in-person and telephone encounters.
Facilitate timely communication between providers and patients and assist with patient intake and telephone calls.
Maintain clinic supplies, check expiration dates, clean and sterilize supplies as directed, assist with supply and medication reordering, and monitor autoclave-related supplies as directed.
Perform electrocardiograms and ordered spirometry testing as needed.
Monitor medical equipment and report suspected problems to the Lead MA, Center Manager, or Director of Environmental Services.
Coordinate in-house referrals, prior authorizations, urgent or stat referral follow-up, and routine referrals to the Centralized Referral Department as directed.
Provide individual patient education with and as directed by clinician staff, and participate in required follow-up activities.
Perform clinic opening and closing procedures and participate in staff meetings.
Keep current with clinical tasks, inbox items, and administrative messages from leadership.
Support the clinic in meeting organizational quality metrics and complete reportable-disease records and monthly reports as required.
Perform receptionist duties at smaller assigned work sites when needed and provide designated front-office support consistent with training and competency.
Work at different CMC clinic locations as operational needs require; Float Pool assignments may involve various locations throughout the workweek.
Maintain vaccine viability and monitor the vaccine refrigerator.
Perform other duties as assigned.