Medical Assistant

HealthLinc•Elkhart, IN

About The Position

The Medical Assistant prepares patients for examinations, administers immunizations and injections under the direction of a medical provider, performs simple medical procedures, and handles other clinical and administrative duties. The role works closely with other Medical Assistants and reports to the Medical Assistant Supervisor. The Medical Assistant supports patient care through clinical procedures, specimen collection and processing, routine tests, chart maintenance, test-result calls, and coordination with medical providers. The position also maintains clinical rooms, equipment, supplies, vaccine storage temperature controls, logs, and records. On a rotating basis, the Medical Assistant may perform seated administrative duties, including answering phones and processing faxes and lab materials. The role may occasionally involve training students or temporary staff and may include requesting records from other healthcare providers. HealthLinc staff are committed to quality-improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). The Medical Assistant assists the Medical Assistant Supervisor as needed, substitutes for other Medical Assistants in clinical areas as needed, and performs other duties as assigned.

Requirements

High school diploma or equivalent.
Graduate of a Medical Assistant program.
Ability to pass the MA Certification/Registration exam within the first six months of employment.
Current CPR certification.
Strong organizational and time-management skills.
Proven ability to work well in a team environment.
Excellent written and verbal communication skills.
Ability to deal with stressful situations, including difficult personalities.
Ability to follow HealthLinc policies and procedures.
Ability to operate a multi-line phone system and office equipment, including printers and fax machines.
Basic computer skills, including Microsoft Office, EHR, and online sources.

Nice To Haves

Graduation from an accredited two-year Medical Assistant associate degree program (not required but highly preferred).
At least one year of work experience as a Medical Assistant (not required but highly preferred).

Responsibilities

Prepare patients for examinations by greeting them, obtaining their chief complaint, and taking blood pressure, weight, height, temperature, and other measurements.
Assist with laboratory requisitions and ensure lab pick-up.
Administer immunizations and other injections under a medical provider’s direction.
Update and maintain patient charts.
Answer telephone calls and make callbacks as instructed by a registered nurse or medical provider.
Perform simple medical procedures, such as earwax removal.
Identify unsafe patient environments and discuss situations with the medical provider or designee.
Assist medical providers with patient-care procedures and tests; collect, label, and process specimens according to policies and procedures.
Perform ordered routine tests, including blood sugar, urinalysis, pregnancy, strep, blood draws, and administering and reading TB tests, and perform standing orders according to established policies and procedures.
Clean and sterilize equipment and instruments according to established policies and procedures.
Maintain the room-cleaning schedule and restock examination rooms.
Conduct inventory of supplies and equipment for the medical office or clinical area as needed or requested.
Maintain refrigerator temperature controls for vaccine storage as required.
Call patients regarding test results.
Identify and draw up medication for immediate verification and use by a medical provider.
On a rotating basis, work as a Seated MA answering phones, separating faxes, checking labs for scanning, and directing the scanner regarding which labs go to which provider.
Maintain clinical-area logs and records, including medical logs and inventory updates.
Request medical records from other healthcare providers as needed.
Occasionally supervise and train or precept students and temporary staff.
Assist the Medical Assistant Supervisor as needed.
Relieve and substitute for other Medical Assistants in clinical areas as needed.
Participate in quality-improvement initiatives aligned with and supporting Patient-Centered Medical Home (PCMH).
Perform other duties as assigned.