Medical Assistant

Shriners Children's•Salt Lake City, UT

About The Position

The Medical Assistant (MA) supports and facilitates clinic operations by performing clinical, clerical, and technical duties. These include patient rooming, visit documentation, assistance with minor procedures, supply management, Telehealth support when applicable, and administrative support as needed. The role requires strong communication skills, clinical competence, and the ability to work independently and collaboratively to provide an optimal care experience for patients and families. The MA works with patients, families, physicians, advanced practice providers, and other clinic teams to support timely patient care and effective handoffs. The position also involves maintaining patient confidentiality, following infection prevention protocols, keeping clinical spaces and equipment ready for use, and participating in ongoing education, competency training, safety training, and performance improvement activities.

Requirements

Medical Assistant certification. Acceptable certifications include CMA, RMA, CCMA, and NCMA; certification is required in states where mandated by law or regulation and preferred but not required in non-mandated states.
Basic Life Support (BLS) certification is required within 30–90 days of hire.
Strong communication skills and clinical competence.
Ability to work independently and collaboratively.
Maintain current CMA and BLS certifications.

Nice To Haves

One year of pediatric or ambulatory care experience.
Experience with EMR systems.
Spanish proficiency.
Familiarity with Microsoft Office tools, HIPAA, infection control, and patient safety protocols.
Medical Assistant certification in states where certification is not mandated.

Responsibilities

Escort patients from waiting rooms to exam rooms, confirm date of birth, and ensure patients are in the proper attire for their visit.
At relevant sites, escort patients to radiology or POPs rooms and waiting areas in addition to rooming them for clinic visits.
Obtain patient vitals, draw blood, and conduct basic medical histories, including chief complaint, medication history, social history, and family history.
Monitor and report patient condition throughout the visit.
Follow infection prevention protocols.
Conduct Telehealth intake tasks, documenting vitals, medical history, and encounter details.
Escort patients to checkout and update rooming status in Epic.
Monitor Epic DAR and communicate with relevant teams, including front desk, radiology, and POPs, to support timely rooming and patient handoffs.
Direct physicians and APPs to patient rooms based on Epic DAR status.
Communicate with patients, families, and staff; provide updates about delays and next steps, and answer non-clinical questions.
Assist with patient education regarding casting care, surgical preparation, and discharge instructions.
Maintain patient confidentiality.
Prepare exam rooms daily and stock and maintain supplies and equipment.
At relevant sites, support cast room setup, cleaning, and supply management.
Troubleshoot clinical equipment and coordinate service as needed.
Participate in outreach clinics and support continuity-of-care initiatives.
Prepare and manage Telehealth rooms and equipment.
Enter patient data, including vitals, medications, allergies, immunizations, and intake notes, accurately into Epic.
Compile and share departure summaries with patients.
Support follow-up scheduling and direct patients.
Perform clerical duties, including copying, faxing, scanning, and handling other correspondence.
Support Physician Clinic order entry according to established SCMG guidelines and workflows.
Maintain current CMA and Basic Life Support (BLS) certifications.
Attend required meetings and in-services, and complete ongoing education and competency training.
Participate in department performance improvement and safety training.
Clean exam rooms between patients.